Quick and easy check in. Location convenient

Very loud Road noise. Did not sleep well!

Everything was great! Super clean and friendly staff. Needs better pillows, more firm. Holiday Inn Express has 2 soft pillows and 2 firm pillows in each room. Maybe an option since you all provide 4 pillows per bed. The comforter was not placed inside the duvet cover. Just a note.

Breakfast was a little sketchy out of a few things, orange juice, butter, other wise a very nice stay! Thanks!

Great quite clean stay. Friendly staff, breakfast was nice, smooth checkout

Great hotel overall. The room was clean and comfortable and the breakfast was good! We enjoyed our stay and would definitely stay again!!

The room was spacious and clean. Loved the hot breakfast choices.

Nice and clean rooms. Comfortable beds. Good breakfast. Kids enjoyed the pool and huge king suite with adjoining double queen room. We’ll be back for sure!

The property was very clean. Bed was comfortable.

Nice place! Clean stay. Trash can needed cleaning and the bathroom corners needed some love. The shower drain didn’t want to stay up long enough for a shower, so water collected in the bottom. Folks were nice, though! Good area. ChicFilA and Starbucks right by it.

The Staff here is wonderful…. They make everything run smoothly!! 😊

Good location for visiting family in Dallas

Great stay very clean and friendly staff

This hotel was very clean and the customer service was great!

My grandson had a baseball tournament at Lakepoint, and we opted to stay here for the location convenience. The staff was friendly and helpful. The rooms were very clean with comfortable beds. The hot breakfast was great, especially for two growing boys. We’ll definitely stay here again.

Yes

The Hotel and staff were great . Rooms were clean and nice. Breakfast was Awesome. 5 stars all the way.

Could not get key to room

Great location!

Hotel is (or seems to be) brand new.. Rooms very clean, new and well decorated; friendly helpful staff. I didnt stick around for breakfast so no comment there. Chick Filet next door. Bonus is that my room overlooked the waterski park! Will definetly stay again

I just needed a room for the night for business and the service, comfort and cleanliness were all excellent. Breakfast was sub-par but I was there for the room, not the meal.

You can walk to Chick-fil-A or Starbucks!!

I want to say thank you and give a huge amount of credit to the staff at the front desk. The hotel's computer system had been crashed and would not work, so the front lobby staff had to walk each guest -- one by one -- to their rooms. The system couldn't check anyone in, and it couldn't issue keys. We could not connect to wifi, because they couldn't check us in, and we couldn't enter our name and room number. The staff, despite this, did an outstanding job rallying under ridiculous circumstances. But to that point, I was at the front desk on Thursday when the staff was trying to get help from whoever was working on the computers and the answers they were getting from tech support were completely unacceptable. The result was the guests and staff suffered. As a guest, being walked to your room is a solution, but it's not anywhere near to an ideal solution. It makes coming and going very difficult. You can't just "run downstairs," or "run out to the car" without having to wait for, and further inconvenience an already overworked and stressed out staff. You sort of felt like a prisoner in your own room, or you had to prop the door so it wouldn't lock to get back in and out quickly. Heck, you couldn't even go down the hall to get ice. Overall, I credit the staff, but the the stay was sort of awful as a result.

The hotel was nice. It is in a great location. However, we did have issues with our room. The sliding door, that covered the closet and slid over to be used as a door for the restroom, came off the track and started falling over. It almost hit my husband in the head, but my son and husband were able to catch it before it crashed onto the wall. We reported it to the front desk, and they said there were not any maintenance people at the hotel at that time who could fix it. They said they could fix it the next day. That actually did not do us any good, because we were only staying one night. It was quite inconvenient because we did not feel comfortable taking a shower or using the restroom without a door. We used the public restroom in the lobby. Also, the carpet was very damp and when it dried on our feet, it was very sticky. When we walked on it with our shoes on and then walked on the tile, our shoes were sticking to the floor. Another issue was the door to the pool. It would not open with the key card. Someone from the front desk had to use a card, and the door would stick making it challenging to open.

Broken blinds Dirty bathroom Tired linens

We have stayed at this location several times over the years. We were shocked to see a price of over $300 a night for our stay in May 2023. It is an easy location off the interstate and use to be top notch for the money. This stay we were blown away. The bathroom had a previous major water leak and the repair looked awful. One of our wash clothes had something sticky on it with a hair in it. There was a towel that had body hair in it as well. The floor by the trash looked to not have been vacuumed either. This is not typical of a Hampton Inn but it is getting older and that area has a lot of travelers. We would not stay again here for the price point per night. It did not meet the standards to charge that amount.

Cherry the women at the front desk was amazing!!!!

This was a good location for this stay and future needs for family events. It was clean and close to gas, food, coffee options and easily accessible from the interstate.

Wasn’t nice couldn’t get in room due to someone being in there and it was after 1am due to us being on the baseball field all day which was a long day then we were denied a late check do to the circumstances

I tried digital entry since we arrived at 0230. I had to go to the desk. Doors were locked. No one would answer the phone after MULTIPLE CALLS. No apology or welcome when someone finally answered the door. I did call the day before to let them know I would be arriving early in the morning. She put a note on my reservation. Very disappointed!

Staff very helpful identifying places to eat.

Hotel was modern and clean. Was in town for a basketball tournament and the hotel was right down the street from the tournament facility, which was awesome. There was a Chick Fil A next door, Starbucks Taco Bell and local pizza place across the street. Hotel served typical breakfast in the lobby. Only complaint was the outlets and USB chargers on the little nightstand didn’t work. Fortunately the chargers on the sides of the dresser/TV stand across the room worked, but it was a little annoying. Other than that, very pleased with our stay.