Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,

Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.

Convenient to move around tru walk shopping malls

The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.

Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.

Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.

The great staff were keen to hel ant the room and outlook were outstanding

Comfortable stay.

The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.

Near shopping mall and restaurant. Convinient.

Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.

1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be "warm" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment. 3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.

Room is comfortable and glad to have a room available on my early arrival at the hotel. Room was not cleaned daily and amenity not replenished though have put up signage to have it clean. On departure the 1 day advance booked Taxi with confirm price raised when taxi arrived, due to "Peak Hours" but the booking time already confirm in advance without informing it was a "Peak Hours".

This is a pleasant and good stay. Satisfied .. definitely will revisit again ..

fantastic location now need to go out side because mall & food are very near

Hotel condition in good shape. Convenient location with good access to Sunway shopping mall. Friendly and efficient counter staff.

I stayed at the hotel for 6 nights. Everything was very good except for the monotony of the breakfast buffet that was mostly the same Middle Eastern, Chinese and Malaysian dishes everyday. No pork. Could use some more variety and more western fares like bacon.

Great value for money, location was perfect and they had a pool and a gym for guests. Staff were friendly and helpful.

Friendly staff and clean room. Very convenient

Love my stay here. Very nice hotel. Easy excess to shopping. Will come back again.

Good.. Swim almost every morning.. If need breafast which may cost you 88rm per pax.. too expensive..

Very comfortable stay. Was helpful to let my elderly dad to stay for late checkout as our flight was at night. They took away our own face towel accidentally but was able to retrieve and return us washed the next day

Love the room.. Spacious and clean too

Fast check-in, staff very friendly and best location

The room is clean and the shower cubicle is very spacious.

The room is clean and the shower cubicle is very spacious.

Excellent service. Upgraded to executive room with complimentary fruit platter and parking when my reservation was transferred from Sunway Clio to Sunway Pyramid hotel due to the former being temporarily converted to a quarantine centre. Breakfast was superb although we had to walk out to the neighbouring Sunway Resort for it. A two-minute walk which was quite pleasant if it‘s not raining. A great place to shop and relax seamlessly.

It is convenient as the hotel is attached to the mall. Staffs are super helpful, friendly.

It is convenient as the hotel is attached to the mall. Staffs are super helpful, friendly.

Hotel attached with Sunway Pyramid Mall and Sunway Lagoon Resort.. Staff were very professional and helpful especially Miss Lisa at front dest. Thank You

Hotel attached with Sunway Pyramid Mall and Sunway Lagoon Resort.. Staff were very professional and helpful especially Miss Lisa at front dest. Thank You

Poor service! They didn't even give me a penny back even though I didn't stay in the hotel! So disappointed with this kind of service, slow reply too!