Very nice stay at Ibis. Staff is helpful and ne ce.

Good, neat and clean property, staff are helpful Reception personal are professional, mentions to saikat, Rimona and rohan

Location is awesome. Fast check in and check out, food is good

Dirty floors, smelly rooms. Pathetic breakfast for rs500 extra charge

First of all,we got no assistance getting our luggage to the rooms, which would have been greatly appreciated after a long journey. The room keys need to be activated each time we leave and return to the room. That was very very inconvenient and very annoying. Breakfast choices very limited and got boring after a few days. No seats provided in waiting area as we wait for our rides, which can take as long as 30 minutes. Staff were polite and helpful

The room was typical Ibis, no-frills. Bed is comfortable. But the engineering side did not think about ease of use of bathrooms. To start with, the toilet door had a magnetic catch and a round handle which makes it a feat trying to open the toilet door. No grip. Ditto with the shower door. Imagine trying to open with wet / soapy hands sans a door without proper handle, and that too with a magnetic strip. The drain provided in the shower area is not capable of draining water at the rate the shower delivers water. resulting in water logging in the shower area. There appears to be no protoco; of house keeping visit every day. All I got was a couple of tea bags on the second day on my request. Only on the third day, was it attended to.

Excellent property for the price

good

Great ambience and clean hotel! Would suggest the housekeeping to be a little bit more consistent

Great ambience and clean hotel! Would suggest the housekeeping to be a little bit more consistent

connectivity to other locations are good

connectivity to other locations are good

Good food (from a foreigner point of view), friendly staff, I might comeback if they fix small issues.

Everything was fine, the staff was helpful. Especially, Jude from Front Desk, Anjali from Rooms who helped with an early morning support. The entire restaurant team was very warm. However, we had one problem - we felt our room temperature rising in the night. During the day the panel showed 22 Degrees, then we bring it down on the control panel, but we realized much later during the course of our stay that the temp was not actually coming down. Then we called the reception, and explained that the panel was not working....surprisingly, we found the temperature came down to 18 Degrees, without even the technician coming to our room to check... This was quite intriguing. How could a technical glitch be managed without the technician coming to our room?? This means they had kept the temperature stable from a different control panel. May be the previous guest would have asked for the same. But shouldnt the management of the AC thermostat be left for the guest to manage. We spent nearly 4 nights out of our 5 night stay thinking that the temperature actually coming down to 18 Degrees. Since we were having a long day during the course of our stay, we simply crashed after bringing the temperature on the panel to 18 Deg, and woke up feeling warm. On the final day, we informed the reception and the temperature actually came down.... Not a good experience

Everything was fine, the staff was helpful. Especially, Jude from Front Desk, Anjali from Rooms who helped with an early morning support. The entire restaurant team was very warm.However, we had one problem - we felt our room temperature rising in the night. During the day the panel showed 22 Degrees, then we bring it down on the control panel, but we realized much later during the course of our stay that the temp was not actually coming down. Then we called the reception, and explained that the panel was not working....surprisingly, we found the temperature came down to 18 Degrees, without even the technician coming to our room to check...This was quite intriguing. How could a technical glitch be managed without the technician coming to our room??This means they had kept the temperature stable from a different control panel. May be the previous guest would have asked for the same. But shouldnt the management of the AC thermostat be left for the guest to manage. We spent nearly 4 nights out of our 5 night stay thinking that the temperature actually coming down to 18 Degrees. Since we were having a long day during the course of our stay, we simply crashed after bringing the temperature on the panel to 18 Deg, and woke up feeling warm. On the final day, we informed the reception and the temperature actually came down....Not a good experience

Everything was fine

The hotel is well located on MG Road for shopping enthusiasts. Metro station, public transport and Ferry station easily accessible. Rooms are small like all IBIS hotels. Interconnected rooms available for families. Excellent Breakfast and Meals food. Had an issue with Reservation which was resolved later - be careful to confirm with hotel.

I checked in at 4am after a very delayed flight and the man who checked me in was completely welcoming. I slept only a few hours and then I had to wake and do urgent shopping errands for a work trip. Again the front desk was helpful to suggest places I could find my needs. Breakfast was hot tasty with lots of choices. My bed and pillows were completely comfortable. I forgot shampoo and when I called it was immediately brought to my room. I was shown to an iron and ironing board. It was better than being at home! The neighborhood is completely alive and rich. Anything you need is there. Marine Drive is walkable. 100% I will stay here again when in Cochin!

I liked everything about the property, excellent staff, helpful, breakfast, comfortable bedding

Hotel policies patently anti guest. Front office staff resort to lies. Billing for items that I have never ordered. Please avoid this IBIS hotels. Some of the staff are good they need to get to a better hotel for good career in the industry.

Very well located, super cozy and comfortable. Only for 1 night, so cant say too much. The room is not big, bathroom very small but overall very comfortable

A/c was not working in Room No 324. Changed it only on 3rd Night

Good to stay no noise. But some of staff non cooperative

Friendliness of people, flexibility, positive environment

As always, clean and compact. Courteous staff. I missed the ice and cold water dispenser on the floor.

Nice and clean peoin the hotel are nice. The food (brecfast) is very good.

The breakfast was awesome the staff is extremely friendly and I had some issue with the room and they gave me a better room with better facilities. Great place to stay in the city .

Nice hotel value for the money. Hotel staff is keen to serve and good location.I didn’t use gym so can’t provide comments.

Good for one or two days.... Not a place with family.

Wonderful staff, friendly dining and all amenities under one roof .

Good value , lovely breakfast . Room quite small but more than adequate.

It was a pleasant experience. Courteous Staff. Good Spread offered in Breakfast. Quick in service.