Nothing special to expect, a lot kids facilities but it’s located in the middle of no where. Room is old and outdated

we booked two rooms, one of room face to road no. 9, it is noisy at night. The other one face to swimming pool seems better.

First of all, it was a nice place for family trip. Great environment and pretty tidy. The one thing we could never understand was.. our kid fell off the bed and got nose bleed. We told the front desk the second day that we felt sorry that the some blood was stained on the sheet (we even wanted to pay for extra cleaning fee) But the only feedback from the front desk (even a manager) was "how many stains and how big is that?" Not even a word in concerning our kid. From a hospitality point of view, it is wierd.

Good hot spring

When I stepped in the room there was very smell of smoke. It was even worse in the shower/toilet. Very unpleasant. Also, we stayed in the Villa. There's no hot spring as claimed, just normal tap water.

When I stepped in the room there was very smell of smoke. It was even worse in the shower/toilet. Very unpleasant. Also, we stayed in the Villa. Theres no hot spring as claimed, just normal tap water.

Nice staff

Nice new hot spring hotel. The villa was downgraded at check-in but Ihe front desk told us it was upgraded. Check the villa type and price at Expedia.com and show it to front desk but they said Expedia had it wrong....