Overall the resort and staff were great, especially the pool staff and including wonderful Nadia. I was disappointed during the few days we had rain that only 1 restaurant out of 3 was open for dinner and you needed reservations up to 8pm. We had to purchase food as we were not told room service was not included in our plan until the next day. The resort should have pre-planned with having umbrellas or awnings so those restaurants could be open. Great location and variety of food, drinks and entertainment!

If you want to have an amazing time here start off by tipping the front desk girls $10 as soon as you check in. Then tip everyone you see $5. This will get you noticed and you won’t be able to walk around without feeling like an absolute rockstar! The staff are hardworking locals who will go out of their way to ensure you have the most enjoyable experience! The food here is some of the best quality Mexico has to offer with Italian and Japanese restaurants along with Mexican classics and North American comfort food. The view from our room on the 7th floor was breathtaking and the cleaning services were always on point. Our room was stocked with fresh snacks and drinks everyday while we were at the pool or beach. The gym was busy but has good quality equipment. The beach is nice with staff combing the sand most mornings and setting up umbrellas and fetching snacks. We did the all inclusive package which is great, however they write you a bill every time you order something and you just sign it to your room. When they do this you can see the prices for non all inclusive are astronomically high with bottles of water coming in around $10 each and breakfast buffets exceeding $100 a day. Wine to purchase is a minimum $120 a bottle which didn’t stop me from buying 2 bottles but be forewarned. I always tip $2 every time anyone brings me anything so bring at least $50 a day to tip. This hotel has a spa and the pools are large and relaxing. I would say it’s pricey but amazing overall!!

Very unique

the beach is amazing

we did not get the rooms we paid for. We talked to front desk staff and we were never reassigned a room. We were initially assigned an occupied room and walked in to some guests it was so embarrassing. I feel like they owe me a refund. Pool staff and restaurant staff are very nice. Front desk staff are horrible.

We paid for the best rooms they had and they gave us whatever they wanted. They also assigned to us an occupied room so we get to the room and there was a couple there. They never apologized or moved us to a room with beach view which is what we paid for. The also lie on a retainer on your card at check in. They said it was 3000 pesos but my cc statement showed 600 dollars. There are extremely limited live events and music so if you're looking to party this is not the place. There's very limited transportation to and from the resort. Staff at the front are rude and will argue with you. I had to argue with them to fill the fridge because we had paid for an all inclusive and it wasn't filled until 2 days after check in. Definitely never going back.

Overall very clean, excellent staff, lots of poolside and beach lounges. But a lot of them were always reserved regardless of the No Reserved Seats Rule. A reasonable amount of organized activities. Food varied from ok to good. Having to sign for every meal and drink was annoying as it being a mixed hotel and all inclusive. The wrist band should have been sufficient as is used at most all inclusive resorts.

The property was amazing! Beautiful pool and beach! The kids loved the kids club, wanted to go everyday. The food was amazing! Can’t wait to go back!!