Dirty and smelly, needs complete overhaul

they got roaches they was crawling on the bed while we was sleeping and on our food and it wasnt clean nasty nasty roaches on the cellimg and walls it was unsafe for me to sleep i will not go back there ever again

The Staff was very pleasant but the room smelled overwhelmingly of smoke. We switched to a better room but it was also smokey (not as bad as the first). The door was broken so that it was very difficult to open. When I checked out at 8am, there was no staff at the desk and no coffee or breakfast as advertised. The location is good.

The room had not been cleaned. The bathroom had glitter all over it. The bathtub was black where it had not been cleaned. The towels had dirt on them that would shake off. The floors where so dirty that walking from the bathroom to the bed my feet were black. The box springs and mattress looked as if they had been brought in from the dump. One had a blood stain on it bigger than a dinner plate. There was a hole in the bathroom wall with electrical wires hanging out of it. The door had foot prints on it on the inside of the room. We had to ask for clean towels and for the towels for our third guest that we paid for. It seamed that the office staff did not know what they were doing. We came back to our room and both of the keycards would not work. We asked for clean towels and they were not brought to the room, we had to go to the office to get them. I have pictures of all this stuff on my phone. I would be glad to send them to you. This place was by fare the worst place I have ever stayed at.

Dirty smelly and if we weren't intoxicated we would not have stayed. Outlets didn’t work flats plopped noisy and no one at window.

Where do I begin with this property? The roach's, the literal garbage picked furniture, or the dirty towels? Coming form a hotel background I tend not to judge a motel on the same level but as a human being there are some things that should just not be. Didn't meet the staff so I wont judge them but I will say their 2 teslas sitting out front did indicate to me where their priority's lay and it's not in their product. If they would of just taken a small part of the money they spent on those cars and spent it on the roach problem i could of overlooked the broken furniture and pissed on walls. But in all seriousness do they not know that bleach exist? Its a staple in all hotels to keeping the towels white and also for cleaning. And dont get me started on the cleaning lady that pissed herself while cleaning. How does this even happen when there are bathrooms in EACH ROOM your cleaning? The city of Maryville should be ashamed that this motel is even doing business in their beautiful town. PLEASE don't give these people your money. Stay ANYWHERE else! Complete and udder trash for the rates they ask for. And please note I only stayed here because it was an emergency and close to where I needed to be. NEVER EVER AGAIN.

No towels in the room, lobby smelled like curry, waited 10 minutes to check out (no one showed up), electrical outlets in room had been painted over. But the bed was clean, fridge and TV worked, and the shower was ok. Property does need some refurbishment, but the price was great!

The room was dirty dead bugs everywhere will not ever stay there again

It was good

The room was dirty almost no hot water. They refused to give us another pillow and towel. The bed sheets and towels were ripped and dirty. I definitely would not book again and will not recommend.

This is not a business I would send anyone to. It is falling apart, broken doors, blood on bathroom walls, horrible. No one should go there

Non smoker rooms still smelling like cigarettes. Doesn't look clean and pest control came in on the 2nd day. Avoid if possible

After driving 8 hours, I arrived at the motel to find out my room had been given away, after they supposedly ran my credit card and it was declined. No one made any attempt to contact me. My card was working fine, so most likely they keyed in my CVV code incorrectly. Had to find emergency accommodations for the next 2 nights, at double the price of what I was expecting to pay.

They gave our room away even though we had a reservation, then covenantly had other hotels in the area that they owned with rooms available at a much higher rate. Scams to get ya for more money!

Stained walls, sheets, towels, and bathtub. Ashes on floor in a nonsmoking room, so they did not vacuum before i checked in. Tv did not work. Mold in fridge. Horrible stay even for $60

There were roaches bedbugs and the room was dirty with mold

Horrible place. Dirty, tiles missing in the shower, no shower curtain, toilet base had calking spread all over, toilet seat cracked and dirty, no one at front desk, had to call. Hooded man showed up, very scary. DO MOT STAY HERE.

No Kleenex no cups bugs

No Kleenex no cups bugs

Didn’t like the room was unclean. Liked the location.

The tub was ridiculously nasty and the towel & wash cloth were filthy. It was totally obvious they hadn’t even been washed. I wish I could attach the photos I took so you could see just how terrible it was. This is the nastiest place I have ever seen.

Nice little motel

dirty,unsafe,beds stained ,beds really bad ,bathroom unclean, non-smoking room smelled of smoke ,towels and sheets were stained and smelled of smoke

Roach infested, mice droppings on bed, smoke burns everywhere, sheets were blood stained, body hair all over the bathroom. This place was gross. Never again.

Dirty and bugs!

This plase was disgusting. The pictures of the hotel are not what you get. It is run down, hasnt been cleaned for weeks. There appeared to be blood on the ceiling and the wall. It did not even have a smoke detector which I am sure is required. Just stay away!

NA

Property needs a facelift. Matress was 2 box springs with a pad cover. Uncomfortable but could be worse.

Property needs a facelift. Matress was 2 box springs with a pad cover. Uncomfortable but could be worse.

I booked the Princess Hotel through Expedia and the pictures of the rooms online appeared to be in a lot better condition than they truly were. This place is disgusting and the managers were horrible to work with. The room had not been cleaned in who knows how long. There was hair all over in the bed sheets, shower, sink, and toilet. The toilet also had urine on the seat, which clearly shown that it had not been cleaned. There was a big stain on the edge of the bed mattress that appeared to be blood. Numerous holes were also noted on the walls. The whole place was so dirty and disgusting that I refused to stay there. I asked for a refund from both the manager of the hotel and Expedia in which they both declined. I’m very disappointed with the type of service that I received. Even more it frustrates me that Expedia would list such a unhealthy and unclean place on their website. Also, their customer service is beyond a joke. Each time I called them it took over an hour waiting on hold before a representative answered. I will never book any of my future travels through Expedia and most definitely not at the Princess Hotel!

I booked the Princess Hotel through Expedia and the pictures of the rooms online appeared to be in a lot better condition than they truly were. This place is disgusting and the managers were horrible to work with. The room had not been cleaned in who knows how long. There was hair all over in the bed sheets, shower, sink, and toilet. The toilet also had urine on the seat, which clearly shown that it had not been cleaned. There was a big stain on the edge of the bed mattress that appeared to be blood. Numerous holes were also noted on the walls. The whole place was so dirty and disgusting that I refused to stay there. I asked for a refund from both the manager of the hotel and Expedia in which they both declined. I’m very disappointed with the type of service that I received. Even more it frustrates me that Expedia would list such a unhealthy and unclean place on their website. Also, their customer service is beyond a joke. Each time I called them it took over an hour waiting on hold before a representative answered. I will never book any of my future travels through Expedia and most definitely not at the Princess Hotel!

Has roaches, heater made God awful noise. Having a service dog without papers seemed as a problem for it being a run down hotel.