At 8:58 in the morning a guy unlocks our door and steps in, i already awake and dressed and all he said was “ oh you’re still here, you are checking out right.” Not a knock prior or a sorry to disturb you or anything! I still do not know if this many worked for the hotel or not, we was wearing scrubs with no name tag. Also women were dragging large trash bags full of belongs down the hall the night before as well as small children (under 6) running up and down hall calling for momma. No I would know stay here again and advise you to keep this review in mind.

Bad experience

Your hotel was clean and well cared for. Front desk staff could be more friendly. Overall a very good experience!

I am writing to express my dissatisfaction with a recent booking experience that I made through Expedia. On January 9, I reserved a suite at Candlewood Hotel for January 12 through January 14 through Expedia. Upon my arrival at the hotel, I was informed that there were no suites available and was consequently allocated a studio room. This was not only unexpected but also disappointing, as the specific choice of a suite was crucial for my stay due to a special sleep arrangement. The primary reasons for my complaint are as follows: Misrepresentation of Available Accommodation: The Expedia platform showed the availability of a suite at Candlewood Hotel, which led me to believe that my reservation was confirmed for this specific room type. The discrepancy between the booking information and the actual availability at the hotel indicates a lapse in communication or system updates between Expedia and the hotel. Lack of Prior Notification: I was not informed prior to my arrival at the hotel that there was a change in my reservation. Had I been notified beforehand, I would have had the opportunity to make alternative arrangements that suited my needs. To resolve the issue, I would appreciate it if you could: Offer a refund or credit for the difference in cost between the suite and the studio room, as compensation for the inconvenience. Provide an explanation as to why the error occurred and what steps are being taken to prevent similar issues in the future.

Clean, warm, comfortable!

Will be staying again!

This hotel, while in an industrial area, is one of the best hotels i have stayed in. Clean, comfortable beds, spacious rooms, with all the amenities. Wonderful experience!

Woke up with bed bug bites.

Jeff works in the evening at the reception desk. He is amazing and very respectful. Thank you for making my 2 night stay at this hotel amazing!!!

I’m not sure where to start. This hotel is ok, location is not ideal. There were a lot of sketchy people around it. Some guys came to “use” the ATM, but one was definitely scouting the place, checking around, looking at security, etc. Not sure I would recommend it

Excellent service!

I would recommend this hotel Clean friendly

Quiet, clean, peaceful stay. Was able to check in real early. Thanks to Anita at the front desk.

Very clean and well kept

Front staff was super friendly and helpful the entire extent of my stay. The Hotel is only a few years old and was very clean and had fast internet which is always a shot in the dark with hotels. Very comfortable sheets and clean everything!

Desk agent very personable. Facility seems fairly new.

Everything was wonderful

The hotel was very clean and made us feel like we were home

Clean and safe. My only gripe is the parking. On the property there 16 spots. They did provide an overflow off site of the hotel. The staff was friendly and accommodating.

I must say this is by one of the best hotels I stayed at. My stay here is always comfortable and the rooms are very clean and gives you a feeling of being at home. I had one minor problem and when I talked to the hotel manager he was very helpful on resolving the issue and making sure it was handled efficiently which I was very grateful for. The staff is always on hand no matter the time of hours and very friendly. If I could give these great people my rating, it would definitely be a 10/10.. thanks again for the comfortable stay and I will be back.

Hair in tub and riped towel

Property is convenient to the airport and Widener University. Mostly clean but not spotless. I did not appreciate being charged $150 on my credit card as a "security deposit" then having to wait 3-5 business days to have it credited back. Most other hotels just swipe your card and run an authorization. This hotel actually charges $150 then you have to trust them to refund you. Seems sketchy to me.

Great service from the front desk and the van driver. The bed was awesome and a very clean room

Ideal if you are coming into the Philadelphia area and don't want to stay in the city. Room was nice staff was nice and helpful. Unfortunately i had to get my room key recoded everyday for some reason. The area is typical Chester down is two blocks away yet far enough from the worst parts of Chester to not be but so concerned. Overall a decent stay at a very reasonable rate.

The hotel itself was beautiful and clean

The room was great, very roomy (Queen suite). There are a few things that need to be done such as the slow elevators, update the shower, and the televisions ( needed 2 remotes to operate). Stagg was friendly and very helpful.

I love everything great stay I would definitely recommend it keep up the good work

Very clean room with various kitchen appliances and utensils to use. Room thermostat was not straightforward to use and did not warm up the room when higher temperature was set.

The staff here is amazing, so sweet & caring. Anita really hooked me up! She was great conversation.

Nice quiet

Clean property no complaints and they gym is updated I love it!

Nice and clean