Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?

Very nice resort with a peace and quiet environment. Good design of this Indigo Karuizawa. Good room and good public onsen bath.

The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat

A very nice and cosy hotel, all staff are very warm. My room is a suite and have a lovely terrace. Just one minor thing is the pillow being too soft and it will be nice if the mattress can be a bit harder for better support. Overall hotel facilities are wonderful.

It’s delicate, spacious, the overall atmosphere totally worth it.

Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.

Ok but not value for monies.