The front desk staff was nice.

it’s a beautiful old building with much character

Everything was wonderful

location

Beautiful and elegant hotel right in the centre of historic Palermo - literally a stone's throw from the hustle and bustle of the restaurants and bars. Good continental breakfast selection. Our bedroom was comfortable and modern, and very clean. Highly recommend if you want to be at the heart of everything.

This didn't affect our holiday but it's worth noting that you have to book to use the spa facilities and they cost extra (even just to use the steam room/sauna and plunge pool).

The only good thing is the location.

-First , the check in process was not pleasant. The guy just wanted to finish the process without listened to my questions and there was nobody else. I asked for recommendations , he handed me a map and said you check it out ! - The room is very small , while they mention in booking its a 21 sqm , there is no way this is the case. - There is literally no sound proofing what so ever . You hear the neighbors talking , listening to musing , taking bath and even snoring ! And the sound is crystal clear as if they are with you in the room. I couldn't have a good sleep at all. - They don't respect the privacy of the guests. I was putting the don't disturb sign and they in the bell to hand me my laundry. Well, that can wait. I am putting the sign for a reason ! - The elevator is in the middle of a hall and its very old and once it stopped working. This is one if the worst hotels I have ever been too. I cant recommend it to anyone.

Beautiful family room, really nice and helpful staff, well located, full of charm, good price

nothing

great central location

Incredible location!

The location was awesome right next to the QuatroCanto. It was perfectly located. The breakfast room was charming and the food was nice,

Great location. it is as central as it gets in Palermo. Also super helpful staff.

Our room was very small, so be aware. Although they have elevators, remember it is an old building there are a lot of stairs.

Location in the heart of the old town

the property is centrally located to everything. The staff is very friendly.

Breakfast was adequate but more hot options would be nice and they need to replenish the food for the guests.

Great location, lovely staff, delicious breakfast

We weren’t able to use pool which is why we booked - would have been good to know we needed to pre book a spot before we arrived.

Location of hotel was really good. Room was spacious

Breakfast - not really cool for vegetarians like us compared to others

location was perfect great staff especially one waiter who was a delight.

the person who checked us in was not welcoming the rest of the staff superb.

amazing location. beautiful building. we had the familial suite which is really lovely, felt like having a large duplex flat in the middle of Palermo

nothing really

location and it has been renovated..friendly, accommodating staff

the location was really good

the AC didn’t work properly was super old and noisy and in the room was cold ! the bed was really old I guess cause you could feel the springs coming out ! definitely not 4 star hotel and the breakfast is not worth at all

Position

Poor flexibility to the client

The breakfast was good and the location, if you wish to be near the centre and the main station, is good. The young man who helped us with our luggage was the friendliest person we dealt with.

The Wi-Fi was a disaster and the attitude of the reception (as well as other reviews in here) indicate that this is an ongoing issue. The manager generously gave a SIX euro discount after we queried the service! The toilet seat was unhinged. This is a Palazzo in the sense that it is encased by the old structure but the rooms are pokey and dark. Would not go there again.