Staff were great, and got in touch even after the pub had shut (I arrived very late after being stuck in traffic, and couldn't get in initially). Breakfast was nice, and the room had everything I could have needed. Definitely recommended.

Laid back quirky pub great beer and entertainment

We were only there 2 nights

Very friendly and welcoming staff, great room. Lunch was delicious as was breakfast. Great choice of beers.

Breakfast and location were good.

We were not mentally prepared for the “rustic” character of this lodging. I would not recommend it for elderly folks - the doors are heavy, difficult to manage; the floors and room fittings are very uneven.

Very close to our work for the week. Staff were very friendly. Plenty of alcohol options and a large scenic garden to drink in. Decent breakfast.

Some super weirdos drink there and pester you in the garden. Can’t complain too much about locals. We all have them.

Room, staff and fabulous location and…..beer!

Evening food would be good!

Quaint setting by the Castle. Very convenient. Lovely breakfast and evening entertainment. Staff very welcoming and dog friendly

Toilet wasn't working very well and tap loose

the courtyard was so inviting and it was definitely a meeting place in the community.

Staff helpful, breakfast good, good location

Old furniture, not as clean as hoped, people passing by the window could look in, it was very close to the road. All felt cheap.

Good to stay in a place with history. Interesting mix of hotel, pub and venue for music. Excellent breakfasts. Meal served lunchtime but not in evenings but excellent Italian restaurant nearby.

Excellent breakfast, comfortable bed and very pleasant and helpful staff. This was our fourth stay at the Three Tuns and we have always had very enjoyable stays.

Nothing to not like.

Lovely staff, room was fab and unique.

Nothing, all perfect. Thank you

The only saving grace was the Shower was hot.

The door to the room (#4) was right off the road outside the building. The room key was difficult to get in the lock from outside. The chairs were upright, hard and uncomfortable. There were holes in the ceiling. I could hear the people walking around in the room above. The bathroom had a gale blowing through it, very cold. The heating shut off the next morning so they had to provide space heaters for night 2. All in all thoroughly dissappointed.

Great building

Lovely little room, ideal for a night or two.

Be aware that directly above pub, so can be noisy during opening hours

Good location, friendly staff, comfortable room, amazing breakfast and a fantastic price, me and my wife were up in Chepstow for the Welsh grand national, and stayed the 27/12/22. Would definitely stay again.

Everything was good.

Good quality breakfast

Nothing

The breakfast was stunning loved the old style of the beams. Bedroom was gorgeous with our own bathroom. Staff very friendly and we loved the corner by the log burner.

The location was fantastic. On the edge of town about a 2 min walk into town if needed. The pub was next to the castle and adjacent to a reasonably priced car park. We arrived around 3.30 pm on a Friday and left Sunday morning and paid £1.90 to park the car. The pub itself was always busy and everyone, staff and customers alike were friendly. The sausage rolls on the bar were nice too. Breakfast both mornings was great, cooked the bacon just how I like it 👌 The room was oldie worldie with wonky wooden creaky floorboards. It all added to the charm of the building.

There was no noise insulation from the bar below so you could hear conversations between customers and staff at all times of the day. There was a band playing on Saturday evening which sounded like they were in the room with you. They do mention this though so if I thought this was going to be a problem I wouldn't have booked. They did not play late though so all was good.

The bar and food were very nice, bar staff very nice.

Dangerous flooring upstairs, toilet seat did not stay up and very heavy, they arranged for seat to be removed but flooring being so uneven and bed parts loose we told the carpenter not to bother on our account as health and safety reasons meant we could not stay. When trying to obtain a refund we were told we were lying and Stace kept saying we'd refused the carpenter and that if I'd had a fall I should have mentioned it at the property, I did not have a fall but did tell the bar staff that the room was dangerous and I'd tripped, I tried to catch hold of the bed knob but that was loose and my husband caught me. She had no intention of listening to me, no concern for customer satisfaction or the reputation of the property. We never got to meet this lady, only two phone calls, firstly at the property when she was trying to get someone to swap rooms and secondly from home when she just just kept trying to make things up, As said in scoring, pub was lovely and bar staff too. We talked to other pub owners when trying to get alternative accommodation and they understood straight away, Stay here at your own risk as Stace will take no responsibility or refund your money. We ended up staying at The Wild Hare, Tintern, absolutely lovely with excellent management too, would highly recommend along with The Saracens Head, Symonds Yat, perfect all round. After years of travelling this is our first complaint through Booking Com and probably our last as there could never be anything quite like this.

great location , staff were brilliant and breakfast was great