So this is a wild ride but here we go. We checked in for a 3 night stay and had a poolside room. The key to our poolside door never worked with our key despite going to the desk 4 times. No biggie, we could just use the other door. Our room inside was dark and humid and had paint chipping on the walls near the bed. The bathroom door never fully closed. On the last night of our stay we made the mistake of exiting through our poolside door and realized when we arrived back at 9pm that we had our other door latched. We went to the desk and asked for help. We waited around an hour and kept checking when they'd send someone. Finally a woman came and tried to open our door with a master key. It still did not work. She said maintenance would come. It was close to 11pm at this point when I went to our car to grab something. I came back into the lobby only to hear two employees absolutely screaming at each other over our door issue. I didn't feel safe interjecting so I went to wait back up by our room with my friend. My friend went down to see what was going down and he mentioned to me that the police were now outside. Apparently the argument had escalated and I am not sure how. Mind you, my room is still locked with my stuff in it, a long with a medication that I need to take in a timely manner. My friend came back up (time now closer to midnight) and said they were putting us in a different room for the night and we could access our old room in the m

My family and I stayed while at the AAU Junior Olympics. The staff was nice and courteous. It is not a bad facility. I was able to get in the hot tub. The major slide was not working and the hotel sent a notification in advance. The hotel was on top of things. The restaurant was good. After we had a late arrival, I was happy the restaurant was still open after being on the road all day. Overall, my rate would be 8.5 out of 10.

The front desk agents were very helpful and friendly. I was not thrilled with the key situation. We had to go to the front desk at least once a day and reactivate our keys because we kept getting locked out of our room. We were there 5 nights and our rooms were never cleaned. We had to go to the front desk to get new towels and toilet paper. Also the trash was never taken out of our rooms. Our children did enjoy the pool area very much.

The beds were good, and the shower was good. But we were really frustrated about the pool. The hours are not listed anywhere on any signs, not shared at check-in, and not printed in the room. We found out only on the morning of our stay that the pool doesn't re-open on weekdays until 1pm. Had we known there is no morning pool access, we would've stayed elsewhere at a hotel with normal pool hours. The lack of transparency was disappointing. For as cool as the water park features were, this loss of pool time was even more disappointing for my kids.

Our room had burned out light bulbs the bathroom door was super hard to open and close. The toilet just ran unless you messed with the handle. There is a plastic bag over the smoke detector. Bugs filled the window and it smelled like stale chlorine. The slides havnt worked in a year but they still claim this as a water park. The ac in the building doesn’t work so it’s sweltering hot and humid. Paint was peeling off the walls and the carpet felt hard and rough. Outside was littered with trash. One door the handle was broken off. Another door you didn’t have to use the keycard because “maintenance”uses it for smoking and taking out trash. The room I was supposed to get wasn’t available even though I called and verified the night before and booked this way in advance.

No cleaning service outlets didnt work ,paint chipping ,waterslides dont work and hot tube doesn't work and the arcade has limited games

Tan out of toilet paper. Late getting in our room. Asked for clean an towels and they didn’t bring any

Check in time is 4pm, at 645, we were still in the lobby waiting for our room to be cleaned. Even the lobby staff and other guests commented on how ridiculous it was that our room wasn’t ready. I understand they were understaffed and apparently the hotel was completely booked. We were offered the Presidential Suite, if we wanted to pay for it. Once we finally got into the room, it seemed pretty clean and very spacious, although quite dated. The restaurant site had very good pizza and pasta. The main reason we chose this hotel was for the indoor water park and the large slides weren’t even operational. We are only staying for one night. It’s disappointing, for nearly $300 a night you’d expect better quality.

The large slides didn’t work, which had been down for over a year and a half. The toilet keep running and the ac didn’t work right.

To begin, we showed up at 4:00 which is the checkin time. They informed us that the room wasn’t ready and we were supposed to check back in “periodically” to see if it was ready yet. We waited for 2 and a half hours to get a room (ours was still not ready but the lady at the desk was kind enough to switch the room) got into the room and it was dirty and the bedding was stained. The bathroom door didn’t shut all the way or lock either. Went down to the pool area to discover that the two big water slides were shut down so there were only slides in the “kiddie” pool area for my kids to play on. We decided to try the arcade instead and put $30 on a game card just to find out over half the games were broken. The hotel refused to refund the money from it. There was a buffet breakfast out in the restaurant so my kids went and grabbed food in the morning and were told AFTERWARDS that it was $10 a person. There was no hot water for a shower. The coffee maker was missing pieces. The hallway was filthy and the restaurant tables were sticky. We went there for my daughters birthday and she ended up crying for most of the stay. I wouldn’t recommend this hotel to ANYONE. If I could leave a 0 star review I would. AWFUL!

We had to wait 2 hours past check in for our rooms. Rooms are dirty. 1 room had wrong amount of beds. Slides weren't open. Pillars on the patio falling apart. No one at desk seemed to care and we were told "we're short staffed and over booked".

Room joing door had no lock had to wait to send maint. Guy because no other rooms available. Maint. Guy comes and we got another room. Room is not cleaned well, room keys are garbage Will not be back

Slides were broke door was broken in the room mold on the ceiling

My experience didn’t match with the Expedia rating. The property was over grown with weeds, paint chipped in the water park, the room smelled weird, stains on the lamp shade, and the carpet in the room was sticky.

Room was listed as suitable for 5 people, and it was cramped with 4. Asked for a roll out bed and was told it was against fire code (won’t hold that against them), and that there was no other option than to sleep on the dirty floor. Was denied an upgrade to a bigger room. Was told I could purchase another room to sleep the 5th person at my cost with no discount. Room description should be changed to avoid false advertising if it only sleeps 4. Half the slides at the water park were out of order, which was the only reason we booked a stay at this hotel. Hotel is located in a “rougher” part of town if that matters to you. With that being said, Boss Pizza, which is a restaurant located inside the hotel is fantastic and I wish the rest of the hotel would match the pizza places staff friendliness and cleanliness. I would not come back for a repeat stay all things considered.

Slides were broke, toilet never stopped running, sink was clogged, main room was very dark, mirrors were worn, no complimentary breakfast, closet coming apart. I wouldnt stay there again.

Room was a distance from water park

We were upset that the water slides were not working. This was the main reason for us wanting to stay. The lights coming through the window on the pool side were very bright making it hard to sleep

Very nice just wish the pool was open during the day time.

Had to redo my key 5 times didn’t know I had to ask for room cleaning. I really liked the people very kind no place to get coffee don’t feel it was worth the money!

Hotel is dirty, people were yelling and running up and down the halls until 3:00 AM.

Ive stayed at other resorts and conference hotels for business but this one is definitely more for the family staycation. The music was pumping all night and so were the kids. It was an experience.

Very sad the slides in the water park were closed

All of the slides were broken, it's dirty, no hot tub jets, no toiletries in room, gane room nost of the games took money but didn't work.

The rooms were dirty and outdated. The only reason one would stay there is for the waterpark and the slides were broken and the hot tub empty. Besides they open the pools at 4pm and close at 8pm which is ridiculous since you normally can't check in until 3pm. Why can't they make it open for adults until 11pm. Never staying there again.

Someone siphened the gas out of my vehicle, deepest pool is 3.5 feet, waterslides were broken and not running. Check in took about 25 minutes in line and i paid for my room ahead of time

The beds were comfortable. Our individual room was clean, but the general public areas overall looked dirty & unkept. The waterpark (which was the main reason we chose this property to stay) had freezing cold water! It was very unpleasant to walk around in as my young children did their best to play in the water but stood there most of the time shivering while their lips were turning blue. The bigger slides were closed. There was no communication about when they would reopen & no pool hours were posted. My husband went to utilize the hot tub once we got the kids to bed after 8:30p & they were closed. It seemed suprising that the main attraction (waterpark) was closed so early on a weekend night. Needless to say we will not be back. I understand a lot of companies in the hospitality industry have suffered with the pandemic, but I would much rather spend my hard earned money elsewhere that is cleaner & has their main attraction actually open & able to be used comfortably.

We found out upon arrival that the pool wouldn’t be open for us to swim the next day until after check out. Hotels.com does not list the hours of the pool or that part of the pool is under construction. I was informed by staff that it is listed on their personal website. Upon reviewing, it is listed on their personal website. We were able to enjoy a couple hours of pool time as we arrived later in the evening and the pool closes at 9 Sunday- Thursday until their summer hours open next week. Otherwise the room has been comfortable and have not visited other amenities as of yet.

Older hotel that needs to be repaired/remodeled. Rooms are outdated and dirty. Carpet was ripped in the room. Trash was left on the floor from the previous occupant. Only reason we stayed here was for the indoor water park that was extremely overcrowded. The main big slides were not operating. This hotel needs a complete overhaul.

Room was filthy. Food chunks on counter. Floor was not vacuumed and carpet was ripped and outdated

Check in was terrible, got my room after 2 1/2 waiting.

had a good time