Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
About this hotel
Located in Los Altos, this attractive hotel for $187 per night is a great choice for your next break. Mountain View hotel in Shoreline West with free breakfast and fitness center Along with a fitness center, this hotel has a coffee shop/cafe and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free use of bicycles, concierge services, and a 24-hour front desk are onsite. Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel offers 44 air-conditioned accommodations with tablet computers and MP3 docking stations. Beds feature pillowtop mattresses. LED televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Mountain View hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Balcony / Patio
TV
Gym / Fitness Center
Garden
Map of Los Altos, CA
Reviews
4.4/5.0
Excellent(344 Reviews)
5.0
Super friendly staff. They greeted us every time we came and went. Room was huge and comfy.
10.0
Thank you!!!🙏
10.0
Great quiet place
3.0
Great front desk person, so helpful and kind.
5.0
Very quiet and private
5.0
Nice, quiet stay
2.0
We had bugs in the bed and the bathroom we ask for the manager to call and they never did. Very frustrating when we had to be at the Stanford hospital at 4:30am and they would not even let us get the complementary breakfast before we left for the hospital.
5.0
Cleaniness and cozy
2.0
Our family stayed there for a Stanford hospital surgery so we had to get up at 4 am we went to get coffee in the lobby then my sister needed milk out of the little fridge and the desk clerk said we could not use it because breakfast wasn’t until 6 am. So my sister said I can’t believe it we weren’t asking for food just a little milk for her coffee. Also my sister had cockroach’s in her bed and bathroom. Their customer service could use a little help. Otherwise it was an ok location . I think my Aunt and sister needs some sort of reimbursement from holiday inn express. And an apology. But Expedia was an easy and good experience for myself and my husband.
1.0
We did not have a good stay. Friday night wasn't great because the walls are paper thin, but Saturday night was horrible. There were people running up and down the hallway and being extremely loud from about 2:00 AM until about 4:00 AM. I finally called the front desk at 3:00 AM and asked them to stop the loud noise. It quieted for about 5 minutes and then continued. We were supposed to stay for 3 nights, but told the desk clerk the next day what had happened and that we were definitely not spending a 3rd night. She completely understood, but said she could't credit us for the night, but her manager could okay a credit back through Expedia. We called Expedia on Monday and were told the manager denied our credit. She said we booked three nights and had to stay, no matter what had occurred. We will not be staying at a Holiday Inn Express again.
3.0
Property was great. Rooms were loud lots of families there running down the hallways people slamming doors all times of the night. Definitely not a relaxing stay for us. But, would be great for someone with a family.
2.0
On check-in the staff was very nice and accommodating.
Mold in the grout in the shower is always a bad sign.
In the morning I could hear people taking showers in adjacent rooms and people walking around in the room above me. So noise from other rooms was an issue.
On check-out the desk person didn't even ask how my stay was, just printed my receipt and was done with me.
4.0
Limited parking...
3.0
The stay at the hotel was great. Ms Tracy at the front desk was very nice and helpful. I would definitely stay again.
5.0
Surprisingly quiet and located very conveniently along El Camino
4.0
Everything was good
but housekeeping was forgotton
though I asked every other day
5.0
The property was excellent and parking was great.
2.0
Our weekend stay was overall a good stay. However when I called to asked for an extra pillow I was told the room should have extra pillows in closet but we didn’t find have any extras.
When I mentioned that the clerk was surprised and said she would check to see if there was any extras and get back to me. I waiting for her to call back and she never did. A courtesy call would have been nice even if it was to say there was no available pillows.
4.0
Only bad part was not enough parking
3.0
We go to a Stanford for medical treatments.
We’ve stayed at several hotels. This was half the price and just as comfortable with free breakfast.
5.0
The property was great; the rooms were clean and the staff was excellent and attentive. A little bit pricey, but I would definitely stay there again.
4.0
Chair in room was filthy
5.0
The person at the frint desk was so nice. She gave us two rooms close together. I asked how far shoreline amphitheater was. Gave us great advice about how to leave the event. Without getting into 2 hours of traffic. Thank you for a wonderful stay and time. We will stay at hotel again.
3.0
The hotel was clean, the staff was very friendly, and the complementary breakfast was very good. Parking was also free.
5.0
The room was very comfortable and breakfast was very good
5.0
Clean and quiet stay. Only note was the elevator button does not work if the front automatic door was opened.
5.0
I felt safe. It was quiet. I was able to walk to restaurants and shops. I will be a regular customer to this location.
5.0
Quiet, Clean, and good breakfast
5.0
The staff was great when I had a very early arrival time they accommodated me by getting my room ready early. The breakfast had healthy options of hot breakfast favorites and my room was clean and nice. Overall my stay was lovely.
5.0
The property is located in a nice neighborhood near shopping and good restaurants. The staff are professional and the room was clean
5.0
Dainty little place, a tad noisy cuz of traffic, overall real nice.
3.0
I stay at a lot of hotels and this one was, by far, the best place I've stayed at. It was a couple hundred a night, but the rooms were very clean, very nice, updated and modern and they have a really nice breakfast buffet, on top. The staff was EXCELLENT!!! I would make it a point to stay here again if I stay in Palo Alto, California, again. Highly recommend.
5.0
Very nice and clean.
5.0
The property was clean and the amenities wonderful. I enjoyed the morning breakfast. The staff was friendly and courteous. I would stay here again.
5.0
Great
5.0
convenient location
clean
2.0
So check in time was not 2pm it was actually 3pm. So in getting here we had to wait for an hour to get checked in. Please update the hotels.com booking.
5.0
Amazing stay give 10 out of 10
1.0
Room was freezing, despite turning on the heat - had to sleep in knee socks, coat and sweater. Shower turned into a bath because the drain was clogged. Evening staff rude - wouldn't even tell me the name of the freeway exit to take to the property.
3.0
I think the hotel is dated and in need of an update.
FAQs
How much does this hotel cost compared to others in Los Altos?
The average price for a rental in Los Altos is $282 per night. This rental is $95 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
We found 8 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and balcony / patio.
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