Great service! Brice at service desk was beyond helpful

Started with long wait to check in because of overbooking and key making machine not working. After we finally got to room, couldn't get on internet, wi-fi said I had the wrong last name, call to desk did not resolve. Room was clean, but had only one glass available for use.

Good

The beds were not very comfortable.

The check in was quick and easy and the front desk clerk was friendly and full of smiles. He seemed to be happy to greet me and gave me a very good room.

It was clean, and the room was adequate. Not the same quality as some of the other hotels in the area, but not the same cost either. The "free breakfast" was coffee and packs of instant oatmeal, but hey, it's Massachusetts. You're never more than 5 minutes from a Dunkin Donuts.

I didn't stayed there and I got charged.

Fire-alarm kept going off a number of times awaking me and on the last day Sunday Nov 26 management said they could not find my reservation so I gave and showed them the confirmation text l received and they contacted the manager (Kurtus) at home (who had told me on the previous day that he had taken care of my new reservation and re-coding my room card) but they and Expedia could not figure out the issue for the room I had already paid for paid, After over one hour I was offered a room at a nearby hotel (where they should retrain the staff at the Marlborough MA locatiion).

The manager isn't customer friendly.

Friendly staff

Old dirty and no breakfast

Great value for the price. The room was clean and pleasant. I was glad there was no carper with an overwhelming smell of cleaning detergent which I am allergic to. All I needed. I will consider staying there again.

This hotel seemed to be filled with homeless people. I expected a hotel stay and that was not the case.

Did not have USB ports. Still had a desk telephone and alarm clock. Could use updating but was reasonable for the price and accommodating for an overnight stay while visiting a college student nearby.

Easy on and off rt 495, with dining options and easy access to gas fill ups

We spent two nights in this hotel. Rooms were not properly cleaned. Sofabed was old and had dirty matress, we were not even offered or given extra sheet s. Bathroom didnt have a shower curtain. Firealams went off at three AM the first night and at the crack of dawn. Also found a roach in the bathroom. Concierge was notified and she was remorseful and was shown pictures of the terrible conditions but nothing was done.

It was horrible. The room we had reserved was not available to us when we arrived. They did not have another normal room that would not my family and I. There were 4 of us. The General Manager was very sweet and he did try to be accommodating. He did have room that was not the nicest or cleanest to use for the night. The bathroom door didn’t have a door knob. The bed sheets were thrown on the bed. The burners in the stove were improper for the stove. The tub had no drain. The fire alarm was hanging down. The continental breakfast was a joke. The hotel fire alarm went off about 5am. The transient that was staying there was smoking pot. It had happened before the GM told us. I want a refund.

As soon as I got there , there was a marijuana smelling in the reception area . The upstairs hall was smelling food, I think a lot of people live in the hotel … Old furniture, old mattress, I won’t come back . Ac and fridge were very noise … a nightmare.

The staff could not have been nicer or more helpful. Great staff. Place was great and in a great location and easy to get to and find.

The room was not clean. There was trash under the beds. The bathroom door was filthy and had no doorknob. The grab and go breakfast was non existent! The bed were comfortable and the pillows were fine.

Absolutely disgusting. I had to stay here after a long night out. I checked in at about 10PM… front desk staff was no where to be found and when you walk in, the place REEKS of cigarettes and has a musty odor to it. Characters in the lobby and out front were also questionable. I didn’t even want to continue with my reservation walking in the door but it was 10PM, I was exhausted and I had to shower and sleep to attend a rehearsal event for a wedding the next day far away in western mass. Anyway, I check in finally after standing there for about 15 minutes waiting and my trip up to my room revealed the entire hotel smelt like cigarettes and must. By the time I got to the room, I needed to put my things down to take a shower to prep for the next day. The entire base of my shower curtain was MOLDED everywhere and there was hair ALL over the walls of the shower. Thoroughly disgusting! I thought taking a shower might wash out the reek of cigarettes through at least my own room, and that didn’t even dent it. If it wasn’t so late at night I would’ve RAN out the door and gotten a room elsewhere. Not only was there hair inside the shower, but on the walls and on appliances. The bed sheets were stained, too. So that made for a disturbed sleep after having a beyond gross shower. Checking out the next day, the gentleman at the front desk was kind and that’s pretty much the only positive experience here. Don’t go here, this place is an absolute dumpster fire.

Nothing was working in the room. Telephone chord cut from connection, bed side light broken, closet not open, iron not working.

Staff don't care about the customers. Over priced for what you get.

We checked in very late because our flight had been delayed. our room key did not work. The management had to look for rooms which the key would work. Their excuse, the key card or the door has no battery.

The service was excellent. Monica checked me in and helped me change rooms. She was courteous and professional. The first room I checked into was hot - the air conditioning was off. The second room was cold - but on a very hot night much better than a hot room!

Good service

Checked in and checked out so dirty

Wifi didn't work, local staff not at all knowledgable and no directions available, but very knowledgable support person fixed it within an hour. Several minor repairs needed, A full grocery store just down the road with no stop signs or lights to go through! Perfect for extended stay.

Shower was dirty, the shower-curtains was stained and not functional, so bathroom floor was consistently wet. toilet kept clogging and had to keep using the plunger. Could hardly find staff at the desk to the report the issues to. I asked the staff for towels, waited for hours to get them, they never came. Granola bars are not a reasonable grab and go breakfast for the price we paud for the room. Very disappointed.

Dirty Towels, No Coffee or tea. Even a Lizzard in the bath tub.

Full size refrigerator

Noticeable repairs needed in the room. For example, large hole bigger than my hand in one of the window screens, and they had the windows open when we checked into the room. Bathroom was missing toilet paper dispenser. Fire alarm went off two times while we were there. Once in the evening and once at 6:50 AM. Thought this was standard everywhere, but no coffee maker in the room. Ice trays in the freezer were dirty so we didn’t use them. Grab and go breakfast was highly unsatisfactory, but I guess that’s the quality you get with “free”. We parked in the back, near an entrance to our hotel room, and that key card entry scanner was not working to let us in and it was a real bummer because it was raining and we had to walk all the way around the building to get in (other exits and entrances other than the front we’re working, just not that one). Not the staffs fault that the hotel was shabby & had meager amenities, as the front desk person we checked in with was very professional and polite.