Nobody's of staff present in hotel Sunday. I cannot comunicate with nobody that I need to leave early Monday morning. I try to call the number but nobody answer. So, Monday morning I leave with no chance to pay and no breakfast. Furthermore, also If I wrote 2 message to the staff for the payment, they tray several time (12) to take money from my card. My bank suspected a froud and it blocked my card, with great inconvenient for me. How is possible that an hotel do not give relevant communication to the client? How is possible that an hotel is closed with client inside? How is possible that an hotel do not answer to the phone? And If I had an emergency or a problem? No staff present. This is absolutely incortect

Location is good. Standard Breakfast provided

We had a lovely stay. The staff is very friendly. The room was perfect. The breakfast could not have been better

clean, great staff, good breakfast, good price.

Beds were cots pretending to be single beds. Lighting was poor and from the 70’s. No outlets to plug in any devices. None. No internet even though they said they had it. Not even a little. Furniture was straight out of poor college days. No air, no fan, no ventilation.

Big room, welcoming staff, delicious breakfast, nice service.

Soundproofing of the building could be better.

very friendly and helpful staff clean room very quiet good breakfast

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I liked the fact that it was easily accessible by public transport and the location was incredibly quiet and gave me inn vibes. Also the shower gel they provide smells divine and the water pressure in the shower was amazing. At first glances the place does take you aback, especially if you’re expecting something fancy but overall I was pleasantly surprised and would for sure stay again. The only person I met that helped check me in - Mayer Hoffer (not sure if I spelt that right) - was also Incredibly friendly and helpful during my stay.

Unfortunately the hotel doesn’t qualify for the free Bern transport ticket which I had thought it would. The hotel is located in Stettlen which is a 15min train ride away and completely hassle free… but it did mean having to spend just under 30chf for my trip which I didn’t factor in. I had spent 4.80chf to get to the hotel only to discover there is a multi ticket which works better and gives me 6 trips for 25chf, so I had to buy that as well for the remainder of my stay. It would have been better to know about that beforehand so I could buy the right ticket but apart from that, my stay was pretty cosy.

Everything

None

In a very good location right next to a busy room but the room was quiet. The view out the bedroom window was spectacular.

Nothing.

Friendliness Easy parking Functional

Very old school. Touch of a Youth Hostel and for that the price is too high. More fresh ingredients and eggs would be nice at breakfast. Very noisy between the rooms. Pics look much better than reality.

Breakfast was good. Staff very friendly and helpful. Lighting in the room was very dim. Overall was wonderful

Just the room lighting. Different breakfast selections when staying multiple days.

Nice little hotel, good breakfast, friendly staff, great location near the train station, parking available