Stayed here for business during a week that required a lot of work. Was hoping that by booking the High Line that I would have a reliable and comfortable place with no worries. This was not the case. The air conditioner was broken for 2 nights and the room on the first floor was very humid - hard to sleep. Our room on the first floor would also not lock one day, a staff member had to watch it while we were out, as it was in a public access area. Our room was also directly across from a public toilet, people would line up and talk outside of the room in the morning. There is a coffee shop on the first floor that starts work at 6am, a great amenity for the hotel but terrible for someone trying to sleep down the hall. Lots of yelling and banging. The bathroom had no fan, so it was always humid and steamy. The mirror had a red stain or paint that would leak onto everything in the humidity, including towels and clothes. Bathroom door had the fixtures for hooks but no actual hooks. Really disappointing for a hotel of this price and supposed rating.

Fun botique feel and very friendly staff, but I couldn’t figure out the TV for the life of me and they never sent help. Also they just plum forgot to give us housekeeping service. Oops!

I always wanted to stay at The High Line hotel and finally did. The location was great but the hotel needs freshening up. I kept smelling cigarette smoke and complained but never figured out the source. I love old buildings and the building is cool but it needs at least a coat of paint.

Do not stay here. They pretend to be a nice hotel but it's really awful. There is no front desk, no bellmen. There are literally zero amenities to this place. The WiFi was trash my 5g was faster, we had broken furniture in our room. The back two legs of the couch were broken so it was tilted back. We booked a suite so there was a sitting area but it was useless. There was a giant stain on the hallway carpet right outside the room. The door lock looked damaged/parted open. The door had to be forced closed. The bed itself was clean thankfully. The bathroom had no makeup mirror and some of the worst lighting I have ever experienced in a hotel room. In the bathroom there were towels, that's it, no wash clothes/hand towels. I had to track some down on my first morning there and it took about an hour. They do have a coffee bar that turns into a regular bar but that's about it. The elevator took forever. Just nothing about this experience was comfortable. We actually left the property early because it was uncomfortable. I tried to discuss my experience with them both in person and online and they don't care. The person I spoke with on the phone was rude and condescending. They have our money but they will never get another cent. Hopefully this review points you elsewhere cause this place is fake nice.

Exceptional staff. The most welcoming atmosphere. I stayed in 3 different 4 star+ hotels during my week in Manhattan and this was the personalized experience I had.

Truly a unique property. Nothing else like it in Manhattan.

this is the area I wanted to visit.

We liked the ambience, serene and nice aesthetics, cool arcitecture, great bed! Casual but attentive staff.