Hugely disappointing as this was the first major trip for sometime andI decided to splash out. Whilst many of the staff were really helpful others were not. Operationally more needs to be done. Many of the facilities and common areas were tired and need up grading (it was certainly not a state of the art gym as advertised). The food was also hit and miss.

The staff was the best. The room was gorgeous

Outdoor tropical setting very peaceful

Staff was amazing.

This has been the worst experience at an all inclusive resort. The customer service is terrible. They have false advertisement of multiple restaurants but in reality only open one every single day with extremely limited options. The other one that’s supposed to be open for dinner is only opens sometimes for lunch which is the one by the pool. They brought us not cooked French toast and the only night they had a Jamaican buffet the food was cold sitting with no warmers or lighting for you to be able to even see it properly. The room service options are limited as well only pizza a burger or nachos so we ordered nachos, they brought us chips with cheese and cut up red onions even though on the menu it says sour cream salsa guacamole etc. I have never been to an all inclusive resort where I have been hungry my entire stay. The bars never had bar tenders and when they did they were very slow. I was waiting in the lobby for an excursion pickup so I wanted an drink from the lobby bar but there was no one there so I started asking the employees where I could get one they bounced me around until I ended up having to go to the one open restaurant to order a drink because there was no bartenders at any bar on the entire resort. You pay to be wine and dined so I at least expected an employee to offer to bring us some but no. The butlers text you false information from the get go telling you about all the activities like bingo or pool trivia etc not ONCE did we see any activity happening

I had made a reservation for an ocean view room; however, upon arriving at the property and opening the curtains, I was disappointed to find that my view was obstructed by surrounding buildings. Additionally, I had been informed of a lobster dinner event scheduled for that evening, with a price tag of $90 per person. It's worth noting that I had originally booked an all-inclusive resort package. Furthermore, I observed unsightly wet stains on the headboard of my bed. Consequently, I requested a room change to one that corresponded to the category I had initially reserved and paid for. Regrettably, I was informed that there were no available rooms meeting my booking criteria, and the staff's attitude was less than accommodating. In my attempt to address these issues, I reached out to Travelocity for assistance. Regrettably, they conveyed their inability to help me secure a refund or resolution for the situation. In light of these ongoing concerns and the dissatisfaction I experienced, I made the decision to check out of the property and relocate to Secrets. This choice resulted in a financial loss of $3,300. I trust that this comprehensive account provides you with a clear understanding of the circumstances surrounding my stay.

Some of the people that work there will make you feel uncomfortable when asking for drinks. Kyle and Michael were amazing and attentive. Raise their salary. the lady by the pool bar always had an attitude and the lady that work on jerky Jo do not know how to make guess feel welcome. Rude and in need of training. People in the lobby were nice and the guy in the polo lounge was amazing he made my stay more comfortable. Also prices aré extremely expensive if you want to tour with cab driver. I feel like jamaica is taking advantage of the tourist by trying to ask for ridicules amount of money for things. The room was very pretty but the shower was open and that is not comfortable for everyone. It should be with a door or curtain.

Our television and internet did not work for 3 days of our 6 day trip. We made several calls about these issuses. With no urgency of the staff to resolve it. Our room phone went out the following day. We were unaware that a tablet was to be provided to us to order room service. Until our last day when the receptionist inquired why are we calling for room service instead of using the tablet. We paid for spa packages and scheduled appointments in advance when our booking of the trip. Only to arrive to the spa appointment (on day 3 of the stay) and be notified they don't offer the package. The staff cater to the Caucasian patrons. We experienced this several times while attempting to order lunch/dinner. We were at the bar, awaiting for staff to finish taking the order of a customer, whom was at the bar upon our arrival. We were the only customers remaining. A Caucasian group of 3 arrived to the bar and the staff gravitated to them, disregarded our presence and took their order before ours. We will NEVER frequent this establishment again. I would advise anyone whom is not Caucasian to NOT spend their money, time, or vacation at this establishment.

This place was very boring, I found a roach in my room and a bug in my drink and we had no hot water

Some of the witnesses are too unconcerned. I’m referring to the section that serves breakfast. One witness brought over our breakfast and never came back to the table until we were almost ready to leave. There was only 2 towels, no hand or wash cloth upon arrival etc.

This was my first time and everything was excellent and I will come back

If quiet and cozy is what you are looking for this is definitely the perfect place. There is no entertainment. There's sip and paint and candle making. You can do plenty of activities off the resort. There's not a lot of food options alrhough what they serve is very good. Plenty of drink options. The masseuse is great. The butlers go out of there way to please you. The staff is very nice and constantly making sure you're comfortable. The pool area is not large but accommodates the size of the property and the views are beautiful.

Food was limited and not in stock with choices on the menu.

I loved it

Very clean and quiet property. Staff was great and friendly. Food wasn’t the best.

Did not like

Very clean rooms. This is a small resort therefore everything on the resort is in close proximity, not alot of walking. I stayed in a ocean view swim up room and it was the best room choice.

The staff were very warm and welcoming. Made our stay feel very homey and they were also very accommodating. The resort offered exactly what we were looking for.

Our room wasn't ready on time and we didn't receive a butler as advertised. For the most part the staff was friendly, but there were some that were not so friendly.

beautiful facility, great room, great views, staff was awesome, the beach area needs to be more user friendly. Food was average a best. Breakfast was good as was lunch, especially Jerk Hut. Dinner choices need to be upgraded w a better quality.

Great experience!!!

The staff outside the front desk was very friendly. Our room flooded and no one ever came to fix it and the front desk knew where the leak was coming from. Had to call multiple times and it never got fixed. Food was sub par

Overall our stay was pleasing...Our first time out of the country the experience of blue water was amazing...the resort from beginning to end was very welcoming they paid a lot of attention to detail which was impressive...you have a butler service which is available when you need them...food was great if you like caribbean... overall the experience was great I would definetely recommend Zoetry for the grown folks

Zoetry was a great hotel. It has about 45 rooms so it’s not crowded at all and the staff was super friendly and eager to serve you. Food and drink was awesome. If you’re looking for good a place to relax this is a good spot.

The service is terrible ! Takes forever to receive room service. Sometimes they didn’t even a answer the phone. There’s only one restaurant to eat at for dinner and breakfast. Menu is very limited. Our toilet did not work even after they came and “Fixed” it. We had a butler and only saw him when we arrived and the day we left! The air conditioning in the room I guess just made the floor extremely wet and slippery which was very dangerous. Even the sheets felt damped. Rooms are small. Only 2 towels. Cleaning service takes forever as well. We literally had to call one day to see if they would come clean my room Last but not least there was a huge crab! Like huge ! I even recorded it because I couldn’t even believe it and how dangerous it could’ve been if we would’ve never noticed ! In conclusion, I do not recommend! It’s a very small hotel. Not the luxury I was expecting for the price!

We were not greeted upon arrival We did know who our butler was Our butler never came to our room We did not receive our robes or slippers (slippers were given to us after our stay Sheets were not changed during our entire stay Had to wait hrs for towels We did not receive spa coupons We did not get the complimentary foot massage ritual We were not informed that we could visit the sister hotels such as secrets, breathless, etc. We did not get a resort tour We noticed so many things that we did not get that other guests were getting We figured out things that we was suppose to have gotten and should have bren told from other couples The tablet in the room didn't work at all. On our last day we was suppose to speak to the GM but didn't. We were told that the night before that she would be in around 8:30, still no GM. Then they let us speak to to miesha who takes care of problems like this. She told us that we would receive a email the same day about this situation and what they were going to do to fix the problem but we are back home and have yet to receive that email. This experience was not what we thought it was going to be.

I liked how quiet and eco-friendly the property is...

10/10 great feel and decor. Customer Service 10/10

Very lovely property. Will stay again

Zoetry is a very nice and quiet hotel. The staff was extremely nice and resort was very clean and neat. But I would say, if you are in your 30's and younger, this resort is probably not for you if you would like to really experience Jamaica. But overall a very nice place.

Zen like experience. My Butler, Patrick, was very professional and helpful. All of the staff went out of their way to make my stay feel like home. I was thoroughly spoiled. The spa experience was phenomenal. I had the Mud wrap, facial and Deep tissue massage. (Massage was done on the beach,...very relaxing) This spot is definitely on my "Return again" list.

The property is very nice, clean, and well kept. Staff is very friendly & accommodating. My butler, Rayen, was excellent. My masseuse Sharon & Letonia were beyond excellent.