I love the hotel. But two downsides..... the $45/ night for parking & the toilet had to be flushed 2 or 3 times for every thing to go down. The rooms are nice and the location is great.

Such a great hotel I felt compelled to leave a review! Really clean and trendy hotel with excellent customer service to boot. Highly recommend if staying downtown. Great amenities, the gym is super new and nice, the steam room, hot tub, sauna combo is lit. Helped us sort out parking for tour bus.. Love this hotel.

This was the worst hotel experience I've ever had. I booked this for my wife for mother's day along with a spa package. Her check-in should have been at 4. Instead, her room wasn't ready until after 7. The staff was very rude, and not willing to even apologize. Instead, they simply repeated, "Sorry, the group in your room hasn't checked out yet." They didn't offer anything complimentary while she waited, nor did they offer to discount anything towards her spa package or dinner. They didn't even offer to hold on to her suitcase, which she had to keep with her as she waited in the lobby for her spa package to begin. If i could give 0 stars, I would! What should have been a nice relaxing evening to celebrate Mother's Day, turned into a very stressful experience for her. I cannot stress enough how much I would avoid this hotel!

Our stay was great, the room was nice, clean and comfy. We wanted to have breakfast the next morning before check out, the restaurant would only take reservations first and walk ins on a 1hr 20min wait. Sat at the bar, the wait was long to get our food, requested an hour longer on checkout and was denied.

Everything was great. My only complaint is no icemaker.

Horton at the check-in was very nice and helpful on the 19th as was the wait staff in the restaurant on the 20th and the maid service who helped me find a more comfortable pillow that day. The artwork is interesting. I had been sent an email from the hotle saying that a special experience of a bourbon tasting. I asked upon check-in about this and was told that they were out of the cards but that all I needed to do was to ask about this at the bar and the samples would be provided. So that evening I did so. The bartender told me that t was no longer available. He was very rude to me. I told him that it had been confirmed upon my checking in and asked to speak to his manager. The manager was even worse saying that it was no longer available and asking me who had told me about it. He headed off to chastise the front desk clerk. About 15 minutes later when we were so embarrassed about waiting so long and were ready to leave, he returned with four little cards for the bourbon samples. He apologized but in a rather curt fashion. I cannot imagine that such a lovely hotel would have such a head bartender with such poor people skills. Other than that pretty awful experience, our stay was fine. The Eggs Benedict for breakfast by the way were excellent. I hope to return but will avoid the bar in the evening.

We loved the art gallery

Such a special property. The food at the restaurant was incredible and the staff so friendly. The art in the hotel was really well curated and the gallery space on the 2nd floor was an absolute must see. The room was nice and well appointed. My only call out was that the pillows were quite firm. Staying at another one of their properties next week and very much looking forward to it.