The apartment is big and spacious, with a balcony and laundry machine. But it lacks basic necessities. It is also not cleaned properly. They had no cutlery, just few forks and a spoon. We are a family of four. Not even hands soap in the washrooms. Just some cheap shampoo in the shower. Same with toilet paper. We run out of it and had to buy. I had to clean the apartment before using it. For the price that we paid...super expensive for what we got. And they charge you when you arrive. I did not like it there at all. Far from the fun of the city, too...so we had to pay for the cab daily. It is an expensive area, so everything around is expensive, less WinMart. Do not recommend this location. It seemed to me they are to greedy and offer nothing. When we stay in apartments usually the kitchen has all you need for cooking and the washrooms have hand soap. When we stayed at an apartment in Surabaya they even offered natural laundry detergent.

It is a dirty location, kitchen is not usable for cooking, as it is lacking almost everything. Dirty fridge. No hand soap in the washrooms and not enough toilet paper. For the price that we paid we just got beds and shower towels. Nothing more.

Near to almost everything.

N/a

This owner suddenly cancelled transaction on the system AFTER WE STAYED and PAID at the site. He says he doesnt want to pay comission fee to booking.com, and cancelled transaction and asked me to accept transaction cancellation confirmation email from system. I had to expalin to booking.com that we DID STAY and PAY, but booking.com dont have a countermeasure to cancel "cancellation notice" from hotel side. So booking.com annouce to me they still proceed deducting cancellation fee from my credit card, and I have to watch and calim them again to refund me back when deducted. Addition to that, this owner charged us more +150,000 vnd at the site because they dont have a room I booked on the system. It's their fault and I have no idea why I have to pay! Awerful experience!!

Safety and amenities . Easy transport accessible

A bit far from central

Central Location. Good Communication.

Place was not clean. Cleaning staff was promised all 3 days but did not appear. Bathroom sealing had have some molds.

The property cancelled my fully paid booking for 14.07.2023 and 15.07.2023 on their own on the day of my arrival. Please arrange for refund of my money. for 3 nights as I also had my booking in the property for 18.07.2023

The hotel cancelled my fully paid bookings on their own

Make sure you check the bed sheets when you checked in

they supply for us: kitchen equipment, bottle water, owner is friendly to support

no

In general, everything is good, the host is quite enthusiastic to support.

The place was unsafe. 15 minutes before our agreed check out timing with the host, an unknown man enters the apartment and starts shouting and tells us to get out. He connected us on the phone to a lady who tells us the same. We explained to him we had approval from the host and showed him the screen shot. He kept shouting. We connected the host and he confirmed we could stay until the agreed time. We had old people with us who had to take medication before we left and so we resisted until 5 min before our agreed check out timing. Finally we left-and he demanded that the key be returned to him. He claimed to be the owner .. We spoke with the host who we had contacted and he apologized and mentioned the staff would be removed from the Job. But we believe that's not the right approach as the staff were taking orders from a broken system. We left the keys and opened the door to an unknown person-what if they were doing some illegal stuff or damage? How could they shout and throw out customers especially when there are old people... while they were within their timeline and ready to check out in a few minutes anyway. Definitely lack of trained personnel. Is this what vinhomes customer service experience means? We wanted to file a police report on such traumatic and dangerous behavior. When I returned back to Singapore a few of my friends who has also stayed at vinhomes indicated similar experience but less traumatic -especially around security at vinhomes and possible scams. So please be very careful. Some agreed indicating a term similar to a mafia presence. I waited for Mr Phu to provide is an explanation on what went wrong and what the corrections would be-there has been now response since. Perhaps that would reassure us...

Think twice... There are other nearby areas with a much more better positive local experience.

I called the phone number, and the apartment owner was very rude. I'm really disappointed with their service

I waited all night, but there was no phone call. There was no staff to check me into my room. It really is a deceptive place.

The place of non-existence is a fraud

responsive staff, nice view, modern facilities in general & spacious

the apartment should be cleaned more carefully, especially the sofa (really dirty and there was some hair).

The apartment was very spacious and comfortable in a great location. Lots of amenities close by and easy to get to other places around the city. The host was great at communicating and fixing the small issue. The beds were very comfortable and not hard like most hotel beds in Vietnam.

* Note you can't access the pool without fingerprint registration. Ensure you raise this with the host ASAP or you will be unable to use the pool. The washing machine had a bad odour and was not usable. Some more linen would have been great (extra towels, blankets and pillows). The positive things far outweighed the minor inconveniences and we will definitely be coming to stay again.

The apartment is huge and clean, and also have a great view. It has a good location, which is near to the mall, park, marts and restaurants. The host and staff also nice and flexible.

The host is flexible, the necessary items are always provided, and the destinations are supported if you need information. I feel great