Customer service was excellent, everyone was polite, helpful, and quick; always going the extra mile to make you feel taken care of. Location is great, and so is the view. Breakfast was great, quality, quantity, and variety of the food -they even have a gluten-free section- really comfortable chairs, quiet space to relax as you eat. The pool was a beautiful calm space, with soft lights and music. The entire experience was all-in-all a smooth and relaxing one, and it's definitely the staff that made it feel that way.

First suggestion would be extending opening hours for the pool, it'd been nice to be able to enjoy it a bit more. I was visiting as a tourist, long walks and such, and I didn't want to miss on the city during the evening (safety is a concern later at night), but it wasn't a turn-off either, just something that I'd enjoyed. The second thing I'd suggest, easier and more important, would be making sure to have enough quality complementary hot drinks in the rooms, and ceramic cups. After a long day, all one wants to do is take a shower and have a nice cup of coffee, or tea. Coffee and tea in the room were not good quality brands -as they are in the breakfast launge- nor enough for two people. After the first night, they didn't replace any of it; not the coffee, tea, or paper cups. I did get cups from a memeber of the staff downstairs (again, amazing, polite, and fast), but I had to go out and buy coffee and sugar. I didn't ask for it, because I didn't want to inconvenience the restaurant waitress any further, I'm sure she'd provide them if I had, but obviously it wasn't ideal that I had to go out of the room as soon as I got there, tired as I was.

spa

la internet pesima

Shower smaller than the one in my RV. Coffee maker didn't work. No USB outlets and plugs kept falling out of regular outlets. Lamp had a short in the cord so you had to place it just right. Towels were very rough. Hours posted on restaurants were not accurate, closed most of the time. When open service very poor.

POOL AREA NEEDED CLEANING ROOM VERY DREARY

modern and well located

the hot water is too hot and needs thermostatic controls. No dressing table as such, television where mirror should be. Electric sockets too low, need to be at counter height. Breakfast food cold.

Friendly staff

Really old and overpriced hotel.

Very good location and facilities.

location

every point other than location

swimmingpool - fitness studio - city view

food was divine, the staff really helpful, attentive, happy and knew their jobs

nothing

locatuon

very old and lake of maintenance facility

lobby

facilities. bathroom

the lobby

facilities in bad conditions. bathroom, room, pillows etc

the bed and the breakfast are excellent

the shower leaked a little bit