location was centralized

we never did get hot water in the shower, there was a tick somewhere in the room as it ended up on my partner, the pool area had about 10 unsupervised small children screaming and running around with no parent. they had their shoes in the hot tub, they were throwing things into the pool, one child was totally naked, I had anxiety that someone was going to drown. The same kids were running around in the weight room. I informed the front desk but the girl was young and overwhelmed. The kids were from some kind of party in the small boardroom. We ended up leaving the pool. When we returned there was a couple using it as their own personal spa area- my suggestion is for the staff to check the cameras more frequently. It was also disappointing that the restaurant closed before 8. After dealing with those kids, we really wanted a drink at the bar.

Everything! Friendly, accommodating, thorough. Thank you

Although there's a Smitty's restaurant in building, perhaps offer complimentary water or coffee for guests at front desk. Some folks aren't always ready for the restaurant.

The hotel was in a great location

The room I ordered wasn't available when I showed up to the hotel, the swimming pool was shut down.

could use a renovation. the chairs In the room have holes/rips

nice location

no restaurant

All of the above that I already stated

I was VERY FRUSTRATED with what I would say was misleading advertising. When I searched for a hotel my main filter was that breakfast was INCLUDED. In every other time I have had this as a request, it did not mean that for an EXTRA price I could have breakfast included - how is this breakfast included, I could just as well have bought my own breakfast (and cheaper too!) I did not think that I would have double check what you meant by "breakfast included". As I said this was very frustrating, as it's my top filter. Speaking with the help line, it took 4 agents to help me, and after all that they did not. Sydrick helped me with a mistake I made, and clarified my name, but when I explained about the "breakfast included" that seemed to be passed by (I can't remember how that conversation went), and I assumed someone would be phoning me back. I waited for some time then phoned again. Faye hung up/disconnected with me. Ian also hung up/disconnected with me. I finally spoke with Anna who, while trying to help, just kept insisting that breakfast was included with the higher priced room (our room was $139, the "breakfast included" room was $159) - again how does this make sense!?! I get the difference, but it should not be listed as a "breakfast included" filter. When she finally spoke with a manager, I was offered $30 off my next booking - are you kidding me - why would I book with you when I don't trust the filters I plug in? (then you might as well have said "pool included" and by that you meant, for a $20 taxi ride you'll direct me to the local pool). I spoke with Anna for 52 minutes when she said she would transfer me to a manager, at 57 minutes my line was cut off!!!!!! I did not speak with any one after that, as I had already wasted an hour and a half and I was very upset.

location

the debit machine was not working

Rooms were comfy and quiet

The breakfast deal you have with Smittys is very odd. Smittys blames the hotel. The hotel blames Smittys. There is NO reason hotel guest that are given the breakfast coupon should have to eat in their rooms. Not ideal and not clear upon booking.