The hotel is terribly managed and lacks responsibility. This was by far the worst experience I have ever had at a hotel. I booked 3 rooms at DoubleTree by Hilton Columbus Dublin through booking.com for a family visit. We arrived at the property at 5 pm on Saturday, and Derrick, a person at the front desk, assisted us with check-in. Shortly after handing over the keys for the first room, he informed us that the second room was still being prepared but provided no further information. I expressed confusion, stating, "It's 5 o'clock," to which he replied, "I know the time," with a period. I felt embarrassed by his attitude but inquired again about the 4 pm check-in time. He responded by attributing the delay to a shortage of housekeeping staff, disclaiming any responsibility. He even refused to provide an estimated time for the second room's readiness Unfortunately, this was just the beginning. When he claimed inability to locate the third room in the system, I explained that all three rooms were booked under the same confirmation number but with different names. He insisted he couldn't take action unless booking.com resent the reservation details due to their third-party booking. Despite my requests to review the confirmation details on my phone, he refused, accusing me of holding up the line and wasting his energy. After enduring a 40-minute wait on the phone, I finally contacted booking.com, whose representative promised to contact the property to locate the third room. However, they informed me that the hotel repeatedly hung up on them and failed to connect with the property. I requested cancellation of the third room but was informed it required confirmation from the property, with a promise of an update within 24-48 hours via chat. This resolution was impractical, as I needed immediate accommodation. The booking.

But Hours passed without any communication from either booking.com or the hotel. Frustrated, I called booking.com again after 8 pm, during which they successfully reached the hotel and confirmed the reservation. The manager, upon receiving the call, explained the confusion regarding the names and third-party booking. Returning to the front desk, I faced Derrick once more, who reiterated the same excuses. He said, "My manager called me to apologize to you." But no actual apology was offered. Even if he had missed the names on the list, a sincere effort to help or listen could have resolved the issue swiftly. Instead, he treated us as a nuisance, delaying our check-in for more than 4 hours. The rooms I reserved were two rooms with a king bed and one room with two queen beds. However, upon check-in, we were allocated one king room and two queen rooms without any explanation. This encounter epitomized the most appalling, rude, and unprofessional behavior I have ever experienced at a hotel. Despite being a frequent traveler and former Hilton Diamond member, I am deeply disappointed by this experience. It raises concerns about the management and service standards of this Hilton property, and I question whether they recognize the severity of this incident.

Everything!!! This was an amazingly ran hotel. I loved all parts of it. So clean. Water bottles in the room for you. Comfy bed, nice and big room.

I liked everything!!!

Loved the staff. Especially Scottie. Loved location! Rooms were very clean and nice.

Bed was so hard.

The location was perfect, it was well maintained and the staff were phenomenal.

Nothing

Great experience. Also Tony is just amazing. Always smiling and welcoming. Made us feel welcome.

The guy that worked Sunday morning. Looked Italian. Not friendly and treated us like we were invisible. He didn’t greet us anything. We ended up just leaving our key cards on the desk.

I love how spacious and clean it was, and how it was so affordable for a king size bed I love the view and it smelled so clean.

The only thing I did not like in the entire property was that the beds did not have full cover protection. I have experienced bedbugs before and anytime I stay in a hotel I always check for them no matter how clean the property is and the only thing I didn’t like was seeing that the bed did not have a full protection over the mattress other than that it was wonderful.

Clean and comfy. Liked their hot cookies

Parking lot's snow should be cleared early next morning asap

Location and staff were great

The only negative was in the booking app it said free breakfast and there was a charge for breakfast but that’s not on double tree that’s on booking.com