Staff were very nice and accommodating. They even let me borrow a wine opener, which I returned shortly. Between a hockey tournament and a soccer tournament going on in town there were a lot of families staying there, so the pool was packed. The staff however remained pleasant and helpful. They were always smiling.

I realize that staffing is probably an issue here, like it is everywhere, but for $200/night I was a little irritated by having a letter in the room telling me to bag up all my trash, strip the bed, and leave sheets and towels in a pile on the floor. Having a microwave and mini fridge in the room, it would have been nice to have some plastic utensil packets with knife, fork, spoon and napkins. Lots of traffic noise until around 1:00 am; vehicles and motorcycles revving engines and drag racing.

Very easy location to access. Parking is minimal on site but they offer an off site location as well.

The linens are over dried and have a terrible burnt smell. I couldn’t get to sleep because of the smell. The towels smell the same.

The staff was very nice. The pool, hot tub and gym were clean and well kept. However.....

I used to stay here for frequent business trips about ten years ago. This was my first stay since then. The hotel has not aged well. Torn curtains, closet doors missing, lamp shades cracked. The worst part was the smells. Everywhere you went, the horrible industrial disinfectant smell was overpowering. The pillows and beds smelled sweaty. The towels were dingy gray and stained. This hotel desperately needs a makeover. If you're staying in Pueblo, do yourself a favor and choose the Holiday Inn Express (located north side) or Hampton Inn (north or south side). Downtown is ok for a daytime visit, but once the sun goes down, there are quite a few sketchy characters roaming about.

I liked everything about this place.

Two things, one the lady working in the bistro, got my Starbucks order wrong, and had to redo it. She didn’t have a problem redoing it but it did upset her. Also, I had to wait two extra days for you guys to get the charges correct on my credit card kind of a nerving that you charged me originally $580. I’m just glad it was fixed.

The lobby bar is lovely and the location next to the River Walk is exceptional.

Our room smelled of smoke and the bathroom was absolutely disgusting. This is supposed to be the nicest hotel in Pueblo and it was anything but. The bathroom had molded grout, and the white walk-in shower was stained dark and had grime. We didn’t dare shower.

Very close to the chili festival.

Guests in the room next to us were noisy throughout the night.

Easy to find

Not enough parking

Location was iffy. You were required to display a pass on the dashboard of your vehicle in a sketchy lot, only one open spot.

The room was second rate, something you would expect if you paid $100. Paying $300 I expected a lavish room, not Motel 6 quality. Staff whom greeted me was rude, not sure if it was color of my skin.