Prachtige kamers, vriendelijk en hulpvaardig personeel en heerlijk ontbijt.

De bedden zijn (zoals overal in Marokko) wat hard

Super welcoming and cheerful staff

Some more maintenance in the bathrooms may be needed

Very attentive and kind staff (especially Mohamed!). A great swimming pool area and amazing view from the rooftop!

Some parts would benefit from a renovation, especially rooms. It is still a unique and authentic experience, though!

We stayed at what was termed the "Royal suite". The room was on the ground floor opening to the courtyard and was very large with a four poster bed. The staff were very friendly and helpful. The wifi worked perfectly.

The entire hotel including our "Royal suite" room and the bathroom in particular is badly in need of a major ugrade. Some of the furniture was broken or did not function and the bathroom was missing an entire drawer from the cabinet. What was worse the shower flooded badly and there seem to be some major plumbing issues that need addressing. The location also did not feel as safe as some of the others but this is more symptomatic of the Fes Medina in general rather than specific to this hotel. The breakfast would have to be the worst we have had in any hotel. Even though breakfast was included, we chose to have our breakfast at the nearby Cinema Cafe which was fantastic. I am at a loss for some of the high ratings of other reviews.

Fairplay really enjoyed staying at Houyam Palace we felt like a Moroccon Prince & Princess! Stunning room & excellent service from all of the hard working staff. Loved the restaurant food for our evening meals & delicious breakfast too. Really enjoyed the majestic views & also had a dip in the pool to cool down. Highly recommend the Hammam too!! Would love to return location was perfect too to go explore Fez & bought myself a Fez hat!!

everything

Breakfast is nice and the staff are super friendly. There is gym equipment, but only running machines. The rooms are great. I can't fault the hotel. Fes is the issue. Keep your belongings safe in the street and avoid walking in the dark on your own.

Its location is great. Be careful when walking from the restaurants and to the hotel. The alleyways are tall and narrow where locals will tell you you're going the wrong way to grift cash off you. A mosque is right next to the hotel so expect to be woken up at 4 am to the sound of prayer through the speaker every morning.

Beautiful hotel and very friendly staff

The swimming pool was a little murky