Kigali Serena Hotel

About this hotel

Located in Tanzania, this charming hotel for $124 per night is a fantastic option for your next trip. Set in Kigali, 300 metres from Belgian Peacekeepers Memorial, Kigali Serena Hotel offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden. 5.9 km from Niyo Arts Gallery and 6.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Tanzania

Nearby attractions

God's Bridge

559.93 miles

Kigali Serena Hotel

4.1

Excellent(221 Reviews)

Hotel in Tanzania

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Tanzania

Nearby attractions

God's Bridge

559.93 miles

Reviews

4.1/5.0

Excellent(221 Reviews)

100% verified reviews

10.0

Feb 2024

Very beautiful and friendly staff!!

Delicious, vey ample.

Nothing.

8.0

Jan 2024

sehr schön

SPA Bereich / Pool / Küche sind gut

nichts

9.0

Jan 2024

Great spot.

This is a beautiful hotel with very large and comfortable rooms. Great bathroom. We had a balcony as we were looking over the pool. Breakfast buffet was delicious and dinner buffet was good if you like to eat dinner that way! Comfortable lounge to have coffee or light meals. The pool is huge and looks beautiful but it is very cold. Spa facilities are also beautiful.

Nothing!

8.0

Sep 2023

Comfortable

Food and design. Bathroom

Didn’t put through at right price initially. Reservation’s hadn’t informed front desk through booking.com with correct rate

7.0

Sep 2023

Nice African experience, but not really a 5 star hotel

massages were good, food okay, nice pool facilities; from t desk personnel were very helpful and friendly

upcharge on massage without asking was NOT okay, and neither was the masseuse that followed me to my room for a tip -- that is NEVER okay! And, for a 5 star hotel, the restaurant buffet was lacking as was the service of wait staff who were pretty inattentive. Beds were pretty uncomfortable

10.0

Jul 2023

The Serena is an osais from the heat of Kigali streets. Nothing was too much to ask of the staff to babe your stay comfo

The massage at the spa was exceptional!

7.0

Jul 2023

Nice facility.

Excellent breakfast choices.

My room was very hot and the air conditioning kept cutting out

7.0

Jul 2023

Good

Great Location, very helpful and friendly staff.

I was in room 340 for the first night but had to move to another wing of the hotel due to a ver noisy H-vac fan noise close to the room. I then moved to room 224 but there was quite a strong damp smell in the room.

5.0

Jun 2023

I can understand why the Marriott is more popular.

Rooms and service are great. Rooms slightly dated, but comfortable. Spa is amazing.

Gym is a bit rough. Broken dumbbells and didn’t feel or look “clean”. Food is very overpriced.

9.0

May 2023

great hotel

excellent breakfast, good gym, clean rooms

very few places to sit around the pool, cold water, limited sun exposure

8.0

May 2023

Excellent in general

I liked everything the compound the breakfast and the staff are so friendly specially staff in ghe restaurant, however room service is poor I wanted coffee capsules that were not in gge room and I had to call four times before someone arrived with just two capsules after three hours waiting, I found this unacceptable from a high standard hotel like Serena, this of course will not stop me from coming back but just commenting for improvement,

Room service

7.0

Apr 2023

Thank you

Thé place was good and quiet

The access to the wifi was not available

10.0

Apr 2023

Exceptional

The staff was great, lovely location, food was amazing

The location of the pool is right at the restaurant so eyes would be on you while you swim.

10.0

Apr 2023

Great hotel and amazing staff.

Excellent staff and great location.

3.0

Mar 2023

Poor

The food was good and the hotel is so clean my wife loved every but it, I didn't have to do anything else.

Parking

8.0

Mar 2023

Good experience overall, sour ending

In general, a lovely place to spend a weekend away. Great breakfast, lovely outdoor/pool area, well-equipped fitness center and spa. An easy walk from the CBD and other sites of interest. Staff were friendly and welcoming

The facilities are showing their age, down to things like door closures, light switches, etc. Other than a few broken items (door locks in the women's changing room, etc.), there was nothing major, but it did take away from the feel of being in a 5 star hotel. The biggest issue is that, the day I left, people started arriving for the FIFA congress, and the hotel shifted to fully focus on that. The cleaning staff mixed up the rooms, and came into my room at 2 AM and put the lights on. Clearly not a great way to wake up! After not having slept well, I didn't want to make a fuss at checkout, but that plus the fact that I got the clear impression that staff were trying to get me out so that they could turn over the room, put a real damper on the end of my trip. Overall it was a good experience and I would stay here again, but I would definitely advise checking if any big conferences or meetings are scheduled for right after your stay.

3.0

Feb 2023

Could be better

Good croissant at breakfast

Too long for serving lunch and dinner

9.0

Dec 2022

Very nice hotel in a good location

Very good breakfast with lots of nice choices

8.0

Nov 2022

Very good

I emailed and called three times from Uganda to be sure someone would be at the airport at 1:00am to collect me but no one was there! I called the hotel three times after I arrived at the airport and was told someone was on their way three times before someone finally picked my up at 03:00AM!!!!!!!!!!!!!!!!!!!! The worst was no one seemed to care: the driver said 'small mixup' and front desk just said 'sorry about that' but still charged me 45$ A manager should have spoken to me in the morning about what happened and how it will never happened again and voided the airport transport fee. The rest of the stay was fine, but I will never forget or forgive being repeatedly forgotten at the airport in the middle of the night--absolutely zero system in place to ensure guests are not forgotten and left out in the dark, cold night.

9.0

Nov 2022

Superb

Room size very generous. Many eating venue options.

The air conditioning in the room would not cool. Fortunately, the climate was such that we could manage this with just a thin bed sheet at night.

FAQs

How much does this hotel cost compared to others in Tanzania?

The average price for a rental in Tanzania is $91 per night. This rental is $33 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Kigali Serena Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Kigali Serena Hotel. Enjoy the water!

Is Kigali Serena Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Kigali Serena Hotel?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.

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Kigali Serena Hotel

About this hotel

Amenities

Map of Tanzania

Nearby attractions

Kigali Serena Hotel

Hotel in Tanzania

Reasons to book

About this hotel

Amenities

Map of Tanzania

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Tanzania?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Kigali Serena Hotel pet friendly?

What amenities are available at Kigali Serena Hotel?

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