location

food

Location and quietness

Old towels and stained bedsheets

One of the best view in Freetown, Room was clean and comfortable.

There is renovations going on Ground floor of the new restaurant.

the staff and the location

room is too small

The Breakfast is Great I enjoyed it. on the 5th Floor beautiful View of beach with all the fresh item with many choice. The rooms are well clean and city view is super fine in night and early morning .

the location overlooking the beach

customer service was poor

The location and Restaurant

The staff were helpful

There was no soap to take shower with. Expensive!

My entire disappointment was the house keeping department

breakfast buffet gave me a bad case of food poisoning

location was great

very poor facilities- towels were really bad, furniture in a bad shape, TV in room has no signal, support facilities like taxi not available.

Our first shower didn’t have warm water so after we had unpacked we had to move room. Then the second bathroom the shower would fall on your head so you had to hold it. Nothing major, the rest was amazing!

The staff was great

The breakfast lacked diversity

Lilly's restaurant Service in the room very prompt and perfect. Restaurant on the 5th Floor also good.

During booking and after Email Message from GM, breakfast was promised. Surprisingly while check-inn, the Executive at the Counter told me that Breakfast is not applicable in the price. I stay 9 months in year globally in a Hotel. First Hotel to give me this comment. There was no Tea Kettle in the Room. Sent messages on whatsapp and at the Counter, no response. Morning 7 am got the kettle before check out. Deem lights in Bathroom gives headache

The location is great

It appears standards here have reduced significantly since my last stay. Very old furniture in the rooms. The hotel is not clean. Bed sheets are dingy and stained. Front desk receptionists are poorly attired especially the ones on the evening shift. Dressed very casual and in slippers -she could pass for a house help who had been cleaning all day. At breakfast I observed coacroaches between the tables upon which I was about to eat. Simply disgusting! Elevator is down after 9 pm, one must take the stairs to your room. Towels in bedroom are no longer white but kind of brownish.

The location was beautiful and very serene

The WiFi was very epileptic had to be going downstairs from my room to get better service.