Location Friendly staff Good restaurant

Nothing specific

Great property. Very clean and welcoming. Not much to do in downtown LA so probably wouldn’t stay there again, although that’s not on the hotel. Walking distance to crypto arena.

They offer an airport transfer on their listing but beware as they don’t actually have one. Instead when questioned they offer a private car for a fixed $75, which is ridiculous. The only reason we stayed at this hotel was because of the airport shuttle and assumed, like most other hotels, it would be free. Uber is cheaper than the service they provide. Lesson learned.

Every thing was perfect

the size of the shower, bit small, although the bathroom was big

A room bar, no robes available.

Good spacious rooms Courteous staff

NA

Nice hotel

Parking location Parking price Valet need more people homeless outside

Very accommodating staff and surrounding areas were great to visit.

Was given room not quoted on booking (a 2 queen instead of 1 king). Hidden fees on top of resort fee which was already paid for through booking reservations. Destination fee per day was charged separate and if you didn’t use it on your stay, it was non refundable. Was notified of the valet fee on booking but hotel charged more than what booking stated. One of the outlets in our room did not work and found nail polish? (i hope and not blood) on wall and near lightswitch in bathroom by mirror outlet. So overall an inconsistent stay. I’ve had better at nicer.

Rooms very nice

Parking price the surrounding Valet went thru my stuff inside my

Ubicación, comodidad y limpieza. A la vuelta queda la estación para tomar el Subway

Todo me gustó

location, good and quiet room, comfortable bed.

noisy strike gathering in front of hotel,

Customer service was good!

Did not like how parking had height limitation. Extra fee’s for wifi, parking, and destination fee.would be nice to have free wifi especially when you are charged for hotel/destination/taxes

Great place to stay , staff very friendly, I really recommend this hotel very comfortable .

Loved how close it was to Crypto arena. Came to stay for KCON 2023, and it was very comfortable.

Elevators can be confusing if it’s your first time staying here. Also didn’t love how there was only either a breakfast hours or dinner hours to order room service.

Nothing

Staff. Need more education.

My interactions with the staff was stellar! I was in a room that was inundated with the noise from the union and requested a room change and received no arguments. I wish I had written down the names of the two women desk clerks (for lack of a better word) were outstanding>

Very noise ( you earrings the train in your room every 15 mm and during all the day and night a real nightmare !!!!!

Nothing

Breakfast and general environment was top class!

That they didn't have lunch for room service

Front desk works were excellent

It was an end room with two views. The bed was king-size and very comfortable.

nothing.