Really friendly staff. Room was immaculately clean. Bed was very comfortable. Breakfast was delicious. Well-placed to explore Frome on foot.

Convenient location and lovely, tasty cooked breakfast. Our bathroom light wasn't working but Ross came up and fixed it straight away, so great customer service.

Would have been nice to have a choice of yoghurt flavours at breakfast, instead of just strawberry which is only flavour I dislike, apart from that, all good.

location

too hot, too loud, mirror too close to face

Perfect location for what we needed

Disappointed that we were forced to have an earlier breakfast than we wanted. That said, selection of food good and my poached eggs enjoyable.

Lack of hot water in the morning for shower.

Handy for the local music venue.

Very comfortable room and beds. Friendly staff and good location

Early breakfast. Would be good if the breakfast was available a little later at the weekends 🤩

nice staff and very helpful surrounding areas are very nice and parking is good on site.

none.

The place was nice and so were the staff and room. Cooked breakfast was lovely.

The bedroom door would not lock from inside. So, I had to put the bedside cabinet behind it. When we came down for breakfast , we were shown to our table, and they took our cooked breakfast order. We had that. Then, on the way out, on the bar were fruit juices and cereals, which we were not offered or told about. No mirror in the bedroom.

Breakfast and service at breakfast was good

Dont stay at this place especially room 8. Very bad smell in toilet and later toilet dripped none stop. Black & Mould in shower. Place does not reflect booking rating. Pat testing was 7 years out of date. I believe this used to be a nice place but it is now neglected and not cleaned properly. Most everything is sticky to the touch. Only good thing was breakfast and breakfast staff.

Our family room was a little tired, but very practical for us a family of 3 adults and a teenager. It was clean. The food was excellent and the staff were fabulous.

The family room was a bit tired and frayed around the edges.

Convenient friendly and comfortable. Superb breakfast.

Stairs to upstairs room. Would ask for a lower room if visiting again.

Location was ideal for us. The breakfast was nice! Staff were friendly.

Found nail cuttings in the bathroom, there was no hot water in the taps or shower, biscuits given with Tea facilities were out of date.

Staff very friendly and very helpful. Food was lovely. Room was large and spacious.

Parking was a little cramped.

The staff were amazing. Friendly, helpful and courteous

It was clean ‘on the surface’. The bedding was clean so no issue there. The shower curtain and towel rail were worn and filthy. The low and high level cleaning was non existent. Fix the extractor fan…….please! I pulled the side table out to recover a piece of fallen jewellery. Oh my god! It was filthy with dust 1/2” thick. It hadn’t been vacuumed in months

breakfast was very nice

staircase, back door entry

A great atmosphere in the evening we had another night's stay in Frome. Due to work commitments The choice of breakfast was excellent. They even rang me beforehand to make sure we're had a successful trip.

Lovely warm rooms - the beds are really, really comfortable with crisp white bed linen. Breakfast were exceptional too

It’s looking a bit tired here and there but still good value for money

Really helpful and friendly staff. Good selection of breakfast. Great location.

Great location for longleat, rooms clean and great atmosphere in bar

Nothing

location was great for visiting the monthly market. We didn't have drinks or evening meal but had breakfast, the food was very good, coffee needs improvement though and service was very haphazard for breakfast.

the room could have been warmer although it was very cold out when we were there. the bathroom could do with a make over and some of the furniture could do with replacing.

Breakfast was lovely as always,I live on a boat so to have a bath in my unsiut was fabulous and a massive bed was bliss

Nothing not to like really staff where nice food was great,met a few locals and had a good time

The location was excellent for the railway and A303. The visit was pleasant for most of the day . The weather turned rainy

Everything, the hotel that kept on giving. Room bar breakfast everything 10 out of 10. Thank you

Fantastic central location, lovely warm comfortable bed, and amazing veggie breakfast

Lovely cosy pub, nice staff, and great breakfast

Very convenient position for walking to The Cheese & Grain. Small room , but very clean . Staff were excellent

Only minor, but you could hear other guests through the building

Breakfast grate staff very nice

Things ok

Location, clean, spacious. Great to have parking on site.

A little TLC and attention to detail required in some places.

Lovely breakfast made with local produce

Fantastic value for money, comfortable, great breakfast and on site parking. The hotel is located a short walk from the picturesque town centre and minutes away from the theatre.

Nothing

Incredible value for money. Cozy rooms above a lovely little pub. Free breakfasts including full English, eggs, cereal etc was a really nice touch. Staff incredibly friendly.