Super friendly and helpful staff, lovely room, gorgeous pool area and outdoor meal area close to the pools, easy direct access to the beach.

The bed was so uncomfortable. It was like sleeping on a brick. We both had shocking sore backs and each day it was worse.

The bed

What a great stay. Beautiful property in good location. Staff were great, even scored an upgrade which is fantastic after a long flight. Would definitely stay here again should we return to palm Cove

- the pools area and landscaping is lovely and well maintained - Lagoon Bar is very nice - all the staff I dealt with were pleasant and professional - they fully refunded my last night when I left a day early due to the noise, without me even having to ask for a refund. A very pleasant surprise.

- hotel wifi was so poor (ok for email, but video dropped out and buffered endlessly) that I used my phone's hotspot instead - no fan in the bathroom meant the room was hot and humid after a shower - STUDIO ROOM, which is what I had, is basic and tiny (most assuredly not "spacious" as the hotel website says). The website also says: "simple yet luxurious" -- simple, yes, but I saw no luxury! Not even a bathrobe in the closet. The bathroom is large, but the living area of the room has maybe 1m of clearance around the bed. (see photo) There is no comfortable chair to sit on, so the choice is the bed or a 'desk chair' that looks like a cast-off from a dining area. The balcony chairs are equally uncomfortable but in a totally different way -- no back support, and you slump, you don't sit. (see photo of chairs) Two people would constantly be in each others' way in that room. - I could rarely sit (or stand!) on the balcony, or even open the door for air, due to... - THE NOISE from the open-air restaurant and bar. I had the immense misfortune to be given room 223, directly above both. (I'm sure other nearby rooms had the noise just as bad.) In addition to the noise, the smell of the food drove me off the balcony -- the smell of food is appealing only if you are about to eat it; otherwise, it is not welcome and not pleasant, particularly if the food is meat and you are a vegetarian. - THE WEDDING RECEPTION on Sunday evening was even noisier than the general restaurant, with the addition of amplified speeches and party music going thump-thump. That was the last straw, and I jumped online to book somewhere else. - LIVE MUSIC on Sunday afternoon in the lagoon bar. Also open air. No escape. Bottom Line: Would I stay here again? NO.

The property was clean, our room smelt incredible. The location was great also.

I can't fault anything about our stay. We were in palm cove for a week and booked 2 different hotels. Pullman was by far our favourite! A real stand out for us was how friendly and helpful all the staff were. We have already recomended this place to friends and family.

We only booked for 2 nights!

peace and quiet, perfect for relaxation

nothing

The size of the rooms and very well set up for stay in or go out. The staff were absolutely lovely and had a genuine warmth I have not felt/seen in some time. Also enjoyed the extra activities they had on for the holidays.

The cost for a one bedroom was excessive and whilst I would have loved to stay long it was out of reach but I understand it is school holidays.