location

issue with key room

heritage and location

rooms are dated and room heating is too high

everything thank you

everything was perfect thank you again

I did not have the opportunity to eat breakfast this time. However, I have done it previously. It is excellent.

When I arrived to check in, I my car was parked by an employee. When I checked out, I was charged for the parking space which I didn't know your hotel was charging for the parking. It was a surprised for me. You guys should have a sign by the lobby to let people know about these charges. I did argue about it, but your employee did not care.

The breakfast room in the lobby was excellent! A variety of FRESH pastries, juice, and fruits every day as well as "casuela" type dishes, chilequiles, waffles, pancakes, or any type of eggs cooke on request. Everyday I ordered a custom egg scramble and enjoyed the 4 different salsas. Granola and yogurt also available. Teas, hot chocolate, and coffee served in a generous mug and refilled when requested. This breakfast is a great way to fuel up before your day.

If the downstairs courtyard is being used for a weekend wedding reception or party, you will hear it in your hotel room. The 6 story colonial building is a square shape with central courtyard. Every room's windows open into the courtyard. Although the well built windows seal off most of the noise when closed, music of mariachi bands, singing, and celebratory cheers can be heard. I would not recommend this hotel for those who are noise sensitive. I didn't mind the noise because this is the part of Mexican culture that I enjoy, but my travel partner did.

This hotel is centrally located. A lot of things to do within walking distance. The room was clean the staff was friendly. My brother and his wife also stayed here. They made a mistake a double charged him when he requested an outside facing room. They find their mistake and fixed it. My brother was satisfied with the results. We didn't have any issues with our stay. I would recommend this hotel to all of my family and friends. One last thing. My wife is allergic to feathers pillows. I requested no feather pillows in my reservation and they read and accommodate that request. Thank you.

Parking is a problem. Even if you are just being dropped off.

location was good

Location

WE had a great time at the Emporio Zacatecas, the locations is just wonderful, the hotel is beautiful and the Staff is beyond amazing ! Kuddos to the personnel at the Restaurant. Our waiter was so amazing and accommodating the first day, that we ended up having dinner there 3 times, and every time was exceptionally good. The first day we arrived a bit late from our trip and were starving, they offered amazing comfort food and our waiter was super helpful. The front desk answered every single question that we had about tours and touristic stuff.

I was just surprised by the fact that when we arrived I had to pay a fee for taxes that was not covered on my initial payment. I wish I had not have that "surprise" . The other suggestion is the shower that we had in our room did not have instructions or markings and the first day we only had cold water. I think we did not know how the handle worked. Were only able to figure out because my parent's room was next door and theirs had instructions and markings on the shower handle. At the restaurant, we ordered tortilla soup and the chicharron had a strong flavor and was getting chewy . This was overcame by the amazing service that we received.

Exelent services

Excelente 100di happy