property is really nice. bedrooms are big and comfy. The town is lovely.

bar/restaurant. For our dinner we were discouraged to order the Wellington beef because it’ll take about 45 min.. so we order regular steaks that took them 50 min to be served! in the meantime we witnessed a very loud and heated discussion between members of the staff.. it was super uncomfortable and that leaves us all neglected at the tables because there was no member of staff to be seen for a long time. Breakfast was another disappointment, my eggs were really bad, the hollandaise sauce was something awful. my husband had scrambled eggs with salmon and felt immediately sick. Reception staff was not concerned when I told her. Instead of an apology or ask how he was she found it hard to believe…. Really a shame because is a nice place.

Everything was perfect. Staff particularly friendly and helpful, every last person.

Being picky, but dining room not intimate enough for evening meal. Lights too bright and it's a bit like a posh canteen. Better to eat in the bar. It's very atmospheric. Also entrance to reception from side lane not sufficiently signposted. One sign on inner door saying 'reception this way' would be helpful.

wonderful location..beautiful room

atmosphere decor people room everything

nothing

Beautiful old hotel with character. Lovely friendly staff.

great location, but quiet

Evening meal limited & didn’t change over 3 day stay

Dinner by the fire.

Fantastic location, staff were very friendly and made some lovely gestures as it was our anniversary. Evening meal was excellent. Garden room was very comfortable (shame too cold to have the doors open!)

Couple of issues, flashing wardrobe light woke me up at 3am (removed it and told them in the morning) also the fold back screen on side of bath does not seal and poured water everywhere, you can see this is a daily occurrence, as it’s causing damage to surrounding materials (again made them aware of this). English breakfast was awful, overcooked.

lovely old world hotel with stunning modern features which complement the old ones!

nothing!

Great atmosphere. The cottage is very lovely and romantic . I loved bathroom soap and body lotion

Nothing

The breakfast choice was excellent. The room was excellent and the bed was very comfortable.

lovely setting beautiful garden ,very relaxing atmosphere staff polite and helpful

Cute traditional room and decor. Lovely town and shops nearby.

Nice hotel, very comfortable, well equipped room. Receptionist was very pleasant and helpful.

Breakfast service poor, half of menu not available due to lack of one bought in ingredient which one would expect to be prepared on the premises. Felt staff were doing the minimum possible, needed to ask for all the basics eg cutlery etc At a 4 star hotel would expect more service ie drinks ordered at the bar to be brought to our table. Got the impression that the hotel is being run with as few people as they can get away with.

lovely area, hotel very clean and staff friendly easy for exploring local area

noise from outside the room , I think from a boiler/air con unit , no shower in our room , when booking said it had one

Everything. Excellent staff, really good food. Plenty of parking spaces.

Water pressure in the shower was poor, but this was such a minor problem.

Great location. private parking. lovely looking hotel

not much tea or coffee. we were in the cottage outside the main hotel so felt a bit detached. bar facilities a bit basic. our room was over the offices and very early delivery lorry with reversing alarm on 2nd morning.