beautiful hotel and great location

Beautiful, clean. The staff were friendly and helpful. Very central, great location. Comfortable sleep.

The noise level. I could hear every step of those in the room above me. Literally every step. The doors slam and it went on all morning.

Perfectly located in Bath City Centre and close to shopping and restaurants. We used the Bath park and ride where the bus stop is only a short walk from the hotel. Our room was fresh and lots of light, very clean and comfortable. Nice smelling toiletries and white fluffy towels. Tea making facilities and bottled water was well received. We chose to eat breakfast away from the hotel near the Abbey but we did sit outside and use the bar facilities which was very nice. The hotel kindly stored our luggage and shopping which was vey convenient after checkout so we could enjoy the rest of the day. Very friendly and helpful staff on reception thank you.

we just love it

Breakfast was good and staff serving were a delight

The sink in the bathroom was leaking which resulted in us having to change rooms, this was rather inconvenient as the bed in the replacement room was not the same size. We believe the sink was leaking when we checked in but did not notice immediately surely this should have been detected previously.

The staff were professional, kind and thoughtful - and above all, friendly, smiling and they made our stay exceptional. I look forward to a return visit. (the breakfast 'eggs shakshuka' are brilliant)

Good location, beautiful setting, good price.

We were promised a free room upgrade but initially we were given a room much smaller than what is described online. We finally got a bigger room but room service was not provided to us daily and we had to call for fresh supplies on one occasion.

Great location. Friendly and helpful staff.

the history

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WHAT NOT LIKED Booked via Telegraph offer for classic room. Room given was attic with side poor view OR room over ventilation system. Had to pay £25 extra per night. The Francis hotel had 1 very helpful staff member..others had the attitude..."nothing we can do about it". Your comments???

See above

Great location, lovely traditional hotel. Staff were very friendly.

Overnight parking at the hotel seemed a little steep..!

Excellent location,spacious room, very large comfy bed, great shower, fabulous breakfast and extremely kind and knowledgeable staff.

nothing

Great location with easy access to the attractions of Bath. The Hotel has a wonderful charm, that together with the very helpful and professional staff, places this gem at the top of the list for me.

Radiator a bit too close to the toilet.