DoubleTree by Hilton Stoke-on-Trent, United Kingdom

DoubleTree by Hilton Stoke-on-Trent, United Kingdom Hotel in Stoke-on-Trent

About this hotel

Nestled in Stoke-on-Trent, this charming hotel for £61 per night is a great choice for your next trip. A modern hotel in the city of Stoke-on-Trent, centrally located within the Midlands and close to Alton Towers, with excellent motorway, road links and rail links to the Northwest..

Amenities

Pool

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Stoke-on-Trent

Nearby attractions

Hawkstone Park Follies

21.68 miles

DoubleTree by Hilton Stoke-on-Trent, United Kingdom

4.1

Excellent(1,890 Reviews)

Hotel in Stoke-on-Trent

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Internet / Wifi and more

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££££

About this hotel

Amenities

Pool

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Stoke-on-Trent

Nearby attractions

Hawkstone Park Follies

21.68 miles

Reviews

4.1/5.0

Excellent(1,890 Reviews)

100% verified reviews

10.0

May 2024

Fantastic stay

We had a fantastic stay, staff were really friendly, helpful and nothing was too much trouble.

8.0

May 2024

Pleasant stay. Breakfast was tasty. Service in restaurant wasn’t great.

Welcome, room, cleanliness, tv.

Air conditioner not great, room was very warm.

5.0

May 2024

Feeling hot hot hot

Facilities good and breakfast nice

Far far too hot. On 4th floor and room was so uncomfortably hot. Had fans but not air con. Opened window but lots of noise from road. Wouldn’t stay again as didn’t get much sleep. A lot of people on the floor all said the same.

5.0

May 2024

See above

Location was good the hotel was clean

Arrived to only 1 staff member on the door and a queue of people checking in then a customer coming back complaining regarding her room to which the receptionist had to deal with her so we then had to wait again, I felt sorry for the receptionist it’s not her fault the hotel do not staff the rota properly but then we were to suffer and wait and the kids also. Arrived to room and it was much smaller than I expected for a family room and also my children had to sleep on a fold out camp bed which you could feel every lump bump and spring I was very angry about this as we were there for a competition and expected a good sleep and my children to have a bed as I assumed it would be 2 double beds in the room. The bar staff lady was very sharp/abrupt and not welcoming also had to wait over an hour for our dinner order. I probably would not return as a first choice when back in Stoke.

5.0

May 2024

Okay

Modern

The rooms were too hot. Our bathroom wasn’t that clean and the towel rail kept falling off. The bed was extremely hard.

6.0

May 2024

Very disappointed in this hotel and the service received.

The reception area was quite nice, but certainly not a luxury hotel if that is what you are looking for.

We specifically booked this hotel for the pool. We arrived with our 3 children later than expected at around 7:40pm and saw the pool was listed as closing at 8pm…we asked if we could take the kids in the pool for 10 mins and would be out by 8pm, but they said no as the pool actually shuts at 7:45pm - A different time than the listing outside the door…we understood their point, so asked what time it opens in the morning, they said 8am. Upon arrival at the pool for 8am the following morning, there was nobody present to open up - reception said they couldn’t get hold of the resource as they may have overslept!! I then had to tell my three kids they couldn’t swim that day, even though they’d all got ready to go for a swim before breakfast. We had to leave at 9:15am so never got to use the pool!!! I certainly wouldn’t have booked this hotel if it didn’t have a pool, as definitely not worth it. The bed wasn’t made up when we arrived at the room at 7:45pm, so my youngest had nowhere to sleep for the next hour until housekeeping turned up. The next morning I mentioned to the young lad on reception that I was unhappy about a few things…after he’d finished using his mobile phone, he said oh that’s not good and said I’d have to wait for an email to come through to then reply with any complaints. I then walked away and he resumed his mobile phone interaction - possible the worst service I’ve seen, and I’ve stayed in a lot of hotels.

5.0

May 2024

Good hotel, shocking bar and restaurant experience.

Restaurant was a disaster. Had to wait 55mins for our drinks to arrive and this was after asking for them 4 times. Our starters were sent to the wrong table twice and then when they finally arrived they were wrong. One main course sent back to the kitchen.

3.0

May 2024

Disappointing

The breakfast was okay but overpriced for what you get. The bed was fairly comfortable.

The spa was terrible it was packed in the pool the sauna and steam rooms were cold and tiny. No information given by reception or any staff to tell you have book it and it was full on the first day we went down. They give you just a 45 minutes slot but the pool was so full we couldn't go in. The facilities were very poor and staff were unhelpful. The room had a heating system that was very noisy and when I contacted reception they were unhelpful. Very disappointed in what we received considering the expensive price we paid. The staff who I spoke to were generally dismissive and unhelpful which is a shame. Very disappointed in what we got, we will not be staying again!

7.0

May 2024

Decent

I liked whole facility

Staff could of been more polite and price if room was quite high

9.0

Apr 2024

Fantastic stay with my family!

The staff were so lovely, breakfast amazing, overall a brilliant stay.

We had a meal in the restaurant and the portion sizes were small considering the price, especially the starters.

10.0

Apr 2024

Great stay

Great position for visiting The Potteries . Comfortable and staff were excellent. Bedding was made from feathers, sadly 1 of our party allergic to feather and staff changed pillows and duvet with absolutely with no problem . The meal in the restaurant was excellent even after having to return a dish as not suitable . Great service and staff were excellent.

All OK

10.0

Apr 2024

Brilliant, kids had a ball. Loved the swimming pool

Very friendly staff, was made to feel welcome

8.0

Apr 2024

Apart from the issues highlighted generally very good

Good location friendly atmosphere

A little disappointed on arrival as no one on reception and two families stood around waiting for 5 minutes.To add to the disappointment there were two members of senior staff stood in front of reception chatting to another lady.not one of them acknowledge us and we had to ask them to get someone to come to reception..it does not install much confidence that the staff put customers first. Also room service food was not great.my wife’s sandwich was on stale white bread.the chips were not hot just aired and someone had put salt on already when my wife never has salt.

5.0

Apr 2024

Overpriced for a dated feel

Staff were very friendly

The bathroom was small The room felt dated And the hotel picture advertised wasn't the hotel we stayed in I wouldn't have paid the price I did know this

8.0

Apr 2024

Pleasant

Comfortable

The price is steep, specially for the outskirts of stoke on Trent. £340 for 2 nights is really expensive. Waited for over 1 hour for a Carbonara in the restaurant.

10.0

Apr 2024

Excellent, everything we needed under one roof

Very clean and staff were excellent

Nothing

10.0

Apr 2024

Perfect hotel and after all its a Hilton Hotel 😀

Everything! Perfect room ( king size family room ), king size bed plus 2 double sofa beds,bath with shower, additional walk-in shower, very good breakfast & dinner, excellent staff, not far from Alton towers, try and ask for room 337 😉

N/A

7.0

Apr 2024

The stay was good there was a few things I wasn’t happy with.

The hotel was nice. It’s decor was nice

The service in the restaurant in the evening was poor. We had to wait ages for our drinks order. The dessert was wrong when it arrived. The pool was very small and very busy.

8.0

Apr 2024

Nice

The room, the staff

The breakfast was terrible, nothing was out at the same time, had to wait 10mins between each item to come out

10.0

Apr 2024

Lovely break

Clean, friendly with good local amenities

5.0

Apr 2024

Uncomfortable & not what I remembered from my last experience, lacking compared to other doubletree

On arrival staff were fab, the pool is great to relax.

Restaurant staff oh my ill be with u in 2 min seems to there fave saying, took our food order and got that wrong lucky enough to sort it before food arrived, waited 20mins for refreshments, food was lovely, then was asked if we would like the bill? We waited 15mins and had to ask for the bill. Not great. I found the bed to extremely hard and uncomfortable I hardly slept, this is the 2nd time we have booked and I do t remember the bed beening an issue.breakfast service was totally different staff couldn't do enough for us.

10.0

Apr 2024

Would defo stay again, very nice hotel 🙌🏻

New property and great facilities

Nothing

8.0

Apr 2024

Suited us for this trip.

Convenient for this trip.

Small pool.

9.0

Apr 2024

It was wonderful.

Room. Also breakfast was excellent.

Nothing.

10.0

Apr 2024

Excellent Hotel and location. Would stay here again in near future

Breakfast and staff

Leisure facility timings and availability

9.0

Apr 2024

Bright, fresh, lovely interiors, friendly staff. Good selection for breakfast

The room was much smaller than appeared in the image. Bigger bins for ruibbish

6.0

Apr 2024

Ok for a stop over

The lovely treat for kids at the doors for easter sunday was really thoughtful, and a message from hotel from easter bunny. It was a lovely surprise. Most staff were lovely and friendly. Changing room for pool area was nice and clean. Breakfast choices were good and staff in restaurant and spa area were professional and friendly.

Only one receptionist on front desk, having to wait for 10 minutes in a queue, then felt very rushed check in. This is probably due to the number of people behind us still to be checked in. The following day they had 2 staff on reception, unsure why they didn't have this on the Saturday at check in time. Room was not the cleanest, son found sweets from previous guests on the floor and kids toys found under the bed too. Phone and remotes have not been cleaned in quite a while, very dirty looking. Drain smell in room from check in, opening window helped to disperse this. Swimming pool was very small, and water was very cloudy.. May have been from use throughout the day prior to our slot. Jacuzzi now not there, when booked it had this in pictures but since updated since we have booked.

9.0

Mar 2024

Comfortable accommodation, great breakfast, friendly staff.

Staff very courteous, any issues dealt with very promptly.

Noisy air con in room, temperature control didn’t seem to work, but that might just have been us!

10.0

Mar 2024

Exceptional

It was clean and modern

10.0

Mar 2024

Enjoyable.

Modern inside

Leisure facilities were rusted, overcrowded pool at the time of visit so didn’t enjoy the time as there was lots of children and families all in together. Pool was a little colder than we liked in comparison to other hotel leisure facilities.

3.0

Mar 2024

Disappointed

Big and the swimming pool

Event going on and very loud music keeping us awake. We then had drunk guest waking us all up decided to talk very loudly lots of them! Barely got any sleep

8.0

Mar 2024

Overall good. But sink in bathroom keeps blocking

Spacious room and queen beds for family

Sink was blocking

9.0

Mar 2024

Very good

Reception could be speeded up

8.0

Mar 2024

Cross about payment

Good location

Cross about parking. I had to pay car park fee because booked through bookings.com. If we had booked direct via hotel, no charge. Also extremely cross my bank card had been swiped at 11am on day of check in for 2 nights. They should have not done this i toll wr arrived and if we had not arrived o ly take one night, We wanted to pay sepeatately

9.0

Mar 2024

Comfortable, clean hotel

Nice hotel, good location, modern rooms

Bar staff took along time to serve and heard of lots of problems with the night time meals from friends

6.0

Mar 2024

Comfy but tiring.

The hotel looked lovely, and the beds were comfortable. The breakfast selection was limited with nothing my daughter would eat. However my husband said the cooked breakfast was nice. Multiple usb charging points is a huge bonus.

Even though I booked and selected pay on arrival, the hotel automatically took payment from my card without authorisation, and it wasn’t the payment method I wanted to use. Can’t say I was impressed. Although the rooms were lovely, the bathroom hadn’t been cleaned properly with urine on the toilet seat. The walls to the hall way were paper thin and we could hear everyone loudly walking the halls untill late. The was also a charity event on, our room was above the entrance, every 15 minutes a large group of people would come outside to smoke (despite the smoking area being marked as away from here) and the noise was insane and we were keep awake until past midnight.

10.0

Mar 2024

Highly recommended, everything about the hotel is great, staff very friendly helpful and professional, breakfast is exc

very clean, great facilities

A minor problem but could do with a footpath as you walk down to reception from the main road, you have to walk on the road but otherwise it’s a really great hotel

10.0

Mar 2024

Fantastic staff, great room, perfect location.

The staff made this hotel - very helpful and friendly and genuinely looked as if they were enjoying their roles. Rooms were spacious, clean and well equipped.

9.0

Mar 2024

Hotel was clean and modern and had everything we needed for a short stay.

Cleanliness, location, value for money, friendly staff.

10.0

Mar 2024

Great place to stay with a family

The facilities were clean. The pool was nice and easy enough to use. The staff were helpful and friendly. Also like the location of the place, close to local shops.

There wasn't much not to like. Everything worked and the rooms were clean. Not complaints about this location. I just thought the location was closer to Alton Towers.

FAQs

How much does this hotel cost compared to others in Stoke-on-Trent?

The average price for a rental in Stoke-on-Trent is £71 per night. This rental is £10 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at DoubleTree by Hilton Stoke-on-Trent, United Kingdom. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at DoubleTree by Hilton Stoke-on-Trent, United Kingdom. Enjoy the water!

Is DoubleTree by Hilton Stoke-on-Trent, United Kingdom pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at DoubleTree by Hilton Stoke-on-Trent, United Kingdom?

We found 11 amenities for this rental. This includes pool, internet / wifi, smoking allowed, parking, and laundry.

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3.6

Good(2,603 Reviews)

Hotel

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4star

Holiday Inn Stoke on Trent M6 Jct15, an IHG Hotel

Pool · Pets allowed · Air conditioner

Experience the best of Stoke-on-Trent with this Hotel available for £66. This property is equipped with amenities including Air conditioner, Internet / Wifi and Pets allowed, and more.

££££

DoubleTree by Hilton Stoke-on-Trent, United Kingdom

About this hotel

Amenities

Map of Stoke-on-Trent

Nearby attractions

DoubleTree by Hilton Stoke-on-Trent, United Kingdom

Hotel in Stoke-on-Trent

Reasons to book

About this hotel

Amenities

Map of Stoke-on-Trent

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Stoke-on-Trent?

Is parking included with this hotel?

Is there a pool at this hotel?

Is DoubleTree by Hilton Stoke-on-Trent, United Kingdom pet friendly?

What amenities are available at DoubleTree by Hilton Stoke-on-Trent, United Kingdom?

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