The shower water was not hot.

central location

cold with no extra bedding Room NOT serviced ready for 2nd night (mistakes happen!?!)

One of it the worse stay ever , dirty, cold, smelly,

The location was superb - placed between the rail station and town center. The room itself was cosy and comfortable.

Great spot, close to town overlooking Parkers Piece. Easy check in, no need to see anyone. Room was large with good ensuite with walk in shower. Didn't realise there was a downstairs communal facility with tea/coffee facilities, fridge etc. We bought yoghurt, milk etc for breakfast and kept in the downstairs fridge overnight.

Inconsiderate guests leaving the property between 6am-7.30am very loudly by banging doors and talking loudly in the hall.

The room is in a pair of old houses in a good location - I have seen the reviews complaining about noise but for a Monday night stay, that wasn't an issue. Having said that, there is nothing boutique about the place apart from the price. It's OK but don't biuld up your expectations

Too light in room at night, minimal provisions for tea etc, excessive instructions to avoid setting off the heat alarm, only adequate and not boutique

The room was super clean, a lovely location and the kitchen had loads of facilities for making brekkie

The room was a lot smaller than the pictures showed it to be and it could’ve done with having a mirror in the room

Clean, easy to check in and out

The bathroom was not en suite. Quite small room.

Great location to visit and explore the university area.

Pedestrian noise from the street and adjacent green. Thankfully this issue dissipated with closure of nearby taverns.

The location was good and the room and shared bathroom was clean.

I arrived when it had become dark and it was not well lit. The room while a decent size was in the lower floor and therefore many stairs which precluded me taking my suitcase with me. The room had a distinct slope so the draw on the dresser remained open. All in all fine and clean.

Good location

The customer service of the Regency House is appalling. After a smooth self check-in, I found that the sides of the bed/mattress liner was covered in black dots similar to signs of bed bugs. When I called to let them know they refused to even discuss the situation "because it was simply impossible" and were overall very rude about it. I texted them the pictures of the inside of the mattress cover where the spots were, and they stated that these were not from bed bugs because they didn't have previous complaints before. They made it very clear that they wouldn't send anybody over for further discussion or inspection of the room, because it couldn't be true. Obviously we didn't feel comfortable staying in the room and left to our next destination. To their credit, in the evening they did send me pictures of an inspection and blamed the black dots on the inside of the mattress cover on paint marks, this was after I made a formal complaint via Booking. Their initial response of not believing a complaint was ridiculous though, if they would've showed some understanding and willingness to listen, investigate and discuss my rating would've been different.

Clean, comfortable

On arrival, had to check both properties (two doors along) to find which room I was allocated. I was in room 16, which shares a door at top of stairs with room 15. Unfortunately, the residents of room 15 had deadlocked the door from the inside so my key couldn't work, and they took a long time to respond. Sound insulation is poor - they banged doors from 6am which woke me up.

Location's amazing, a little noisy for some at night.

Location very good, though noisy bar adjacent. Clean and comfortable.

Bigger towel for shower. I think it’s slightly overpriced. There should be an iron, but could not find one.

cleanliness & well equipped kitchen

great kitchen and main bed comfortable

third bed uncomfortable