Secrets St. James
About this resort
Nestled in Montego Bay, this lovely resort for £170 per night is a fantastic option for your next break. This Montego Bay resort features gourmet dining, a gaming lounge and spacious suites with a soaking tub and private balcony. Sangster International Airport is an 8-minute drive from this resort.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Map of Montego Bay
Reviews
3.9/5.0
Good(145 Reviews)
100% verified reviews
8.0
I loved the view , the cleanliness, all day room service , peaceful many things to do
The check in process was terrible. Arrived at 1 did a 15 minute walk through process was told we can explore return at 3 to check in. Returned around 4 only had 3 people in front . Room was not ready after waiting 45 minutes in a hot lobby with no air. Finally got to us and said they were checking on room. Check in process is not structured at all
5.0
the mosquitoes are awful
the room we were placed in the air wasn’t working. took 3 people to come in and they finally gave us a new room.
10.0
Food and the music and the pool and ocean
The rain 🌧 on one of the days it wouldn't stop..
10.0
friendly staff, great food , spacious, great entertainment, very very clean
poor lighting in the lobby. The print on the forms to be filled out are too small.
10.0
I love everything !!! such an amazing facility and the staff were excellent. My room and view were also stunning. I definitely will be going back very soon!!
I loved everything!
10.0
very clean and esthetically pleasing
8.0
Confusion at airport with transportation team.
5.0
The front desk staff was super amazing.
We paid $400 dollars for a romantic dinner on the beach which was beautiful, however the food was the horrible. the kitchen got our order wrong, and when we did get out food we had to take it to go because they had another couple booked. So we only got to enjoy the view nothing more.
8.0
They properly was clean and the staff was amazing.
The night life and entertainment wasn’t that great. The food was terrible.
9.0
Nice location, great atmosphere great valu
9.0
Our stay at Secrets ways great! The only con we had of the whole trip was check in took almost 2 hours. I blame this more to irate and rude guests being impatient and cutting line more than the staff. I approached a nice man named J'amaal who informed a kind young lady named Tiffany and she sorted us out quickly thereafter. The rest of the trip was amazing! The restaurant and bar staff were all great! Philip, Andre, O'Brian, Alvin, and Everett took the time to establish great relationships with us and always made us feel welcome. The musicians and entertainment were also amazing and TJ and Sky were very helpful for letting us know of upcoming events and getting us involved throughout our visit.
Just check in. It could have been more organized, but one small factor didn't ruin the trip.
8.0
The room was nice overall
The room was moist
1.0
Nothing. I will never be returning and will not be recommending this resort to anyone
6.0
I really enjoyed the beaches and the cleanliness of the entire resort. I felt they maintained it very well and for the most part, the staff was friendly and welcoming.
I was disappointed in the food options, as well as the quality of the food. I also purchased a very expensive private dinner and did not receive any seafood in my surf n turf.
10.0
The excellent customer service after the check in process.
The check in process for preferred customers wait 57 minutes to be called for check in .
10.0
clean and the food was amazing
I think it could be a bit more cost effective
6.0
Beautiful beach views and 10 restaurants.
The ceiling fans were absolutely Disgusting!!!
Checking into the resort was a nightmare.
10.0
View
check in time
7.0
The atmosphere is very inviting! We enjoyed the entertainment crew and they make us want to revisit. I don't know why Don Julio tequila isn't offered at the resort, but we would have loved that! The guys at the Piano Bar were great! Maybe expand the Hibachi restaurant, as it seems to be most popular.
In the room that we stayed, housekeeping congregated in the hallway and held loud conversations, early in the mornings. One day, I opened the door to let them know that we were attempting to "sleep-in." One lady apologized, greatly, but the conversations and laughter continued for at least 10 minutes before it stopped. The next morning, it was the same situation.
Room service needs some revamping. Taking 2 hours to receive food is unacceptable. One day, we never received anything at all.
The front desk staff is very unaccommodating. It's as if they don't care to make the stay enjoyable.
9.0
All the stuff was amazing. Britney on front desk, Jamil supervisor in one of the restaurants and Robert help us to take our stuff to the room. Almost every one of the servers in all restaurants was so great
It wasn't the room that we paid for they put us in a wrong room but they make it up for us
10.0
amazing property and vibe!!
check in was confusing
1.0
The beach
It took almost an hour to be served at restaurants after ordering food. We had to ask for clean towels and wash cloths daily after the room had been cleaned. Paid for ocean view, was placed in the wrong with blocked view. I chose to upgrade to preferred and due to poor service I decided to cancel. I was supposed to receive a refund of almost 1000.00 after deciding upgrading was not worth it. Three weeks later refund still not processed.
8.0
Staff were very friendly and always went over above to accommodate needs.
Resort was beautiful and very well kept. Location was perfect as it was close to activities and local restaurants. Hotel always very helpful providing transport to each
Complimentary champagne breakfast was added which was a lovely touch
Although there were 5 restaurants to chose between, menus were very limited in each so same meal was eaten each time we visited
4.0
the property was aesthetically pleasing but that’s about it.
The pool literally closed by 5pm abs the bars didn’t open until almost 11 abs close before midnight. they should’ve advertised that this resort was for people that don’t like noise, parties, activities, or basically anything fun lol. Even Wild Orchid was quiet and boring. Their water sports were cool though. The Italian restaurant and Buffet breakfast were good but the other food was VERY disappointing. All around we were bored and too sober.
FAQs
How much does this resort cost compared to others in Montego Bay?
The average price for a rental in Montego Bay is £91 per night. This rental is £79 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Secrets St. James. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Secrets St. James. Enjoy the water!
Is Secrets St. James pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Secrets St. James?
We found 15 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and fireplace.
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