Hotel Museo Spa Casa Santo Domingo

Hotel Museo Spa Casa Santo Domingo Hotel in Antigua Guatemala

About this hotel

Situated in Antigua Guatemala, this charming hotel for £44 per night is a fantastic option for your next break. When you enter through a small door, prepare yourself to be transported to another place and time. In this innovative Hotel-Museum-Spa, every traveler will enjoy a comfortable stay.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Antigua Guatemala

Nearby attractions

Hotel Museo Spa Casa Santo Domingo

4.4

Excellent(1,359 Reviews)

Hotel in Antigua Guatemala

5-Star Hotel

Reasons to book

Great for pets

Includes essentialsGarden, Pool, Pets allowed and more

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££££

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Antigua Guatemala

Nearby attractions

Reviews

4.4/5.0

Excellent(1,359 Reviews)

100% verified reviews

7.0

Mar 2024

Good choice.

Beautiful Hotel. Literally stunning. Very comfortable bed.

The constructive criticism i shared during the check out was handled well and taken on board. What i learned: 5 Stars dont have the same meaning in Central America as they do in Europe.

10.0

Mar 2024

Lugar de encanto en cada detalle

Todo, la comodidad de las camas, la habitación, la comida, la cálida atención, la ubicación, la limpieza, la amplitud de la habitación, el hecho de tener varios museos (incluso museos grandes) dentro del hotel, sin salir de él. La decoración y arquitectura del hotel es preciosa. Nos encantó! Lugar de ensueño! Ya reservamos para ir dentro de unos meses!

10.0

Nov 2023

Breathtaking

Everything! It’s beautiful and a lot of history

I loved everything

10.0

Jul 2023

The best location in Guatemala

Everything… wonderful location. The service was sublime. The best hotel en Latin America so far…

Nothing…

4.0

May 2023

nice but the front desk service is not the right one. The balcony was dirty (died bird out there full day)

the concept

cleanness

9.0

May 2023

If you're in Antigua try and spend at least one night in this unique hotel.

This hotel is a main attraction in Antigua for its museums and beautiful restorations. The rooms are lovely. Because it is so pricey I would not stay more than one night, which is more than enough to get the feel of this unique hotel.

9.0

May 2023

Superb

spa is breathtaking, would go again. The room was clean and nice and the staff very helpful.

9.0

May 2023

Superb

Beautiful setting with friendly staff and good facilities. Bedroom was comfortable and spacious. Spa is very nice to retreat from the bustle.

Limited restaurants and signage poor.

10.0

May 2023

Our stay was great! We loved the deluxe accommodations. We hope the pool and jacuzzi will be cleaned daily for our next

The deluxe suite accommodations were great for my family of 4. We loved the room service and daily turndown service.

This is our 2nd time visiting. Our first visit was last year. I did not like the construction work being done in the pool area while the pool was opened. I wondered if the work could be done during the closed hours. Also, there was a lot of debris in the pool. It looked like the pool was not vacuumed daily as it should. The pool is the best feature for families. It should be well kept. The adjacent jacuzzis were too dirty to use. Thankfully, our suite had a clean one for us to enjoy.

9.0

May 2023

everything was perfect up until check out

this hotel is 5* for a reason. the amenities, the standard. the beauty. it’s amazing

the reception staff, including the manager gave very mixed messages. we weren’t told beforehand that we would have to place a £350 deposit in addition to the price we paid for our holiday stay. usually hotels hold and amount on your card and then release it upon exit. when I made the deposit, the man on reception said that this would be returned back to my bank account as soon as we check out. when we checked out, we were told that this wouldn’t be the case because of a ‘miscommunication’. this was told to us by the reception manager, who blamed us. my friend that I travelled with, speaks Spanish as a first language so she said how could it be a miscommunication when we spoke in Spanish, it was an issue from their side. then one of the manager’s team members held her arm to calm her down it seemed because she was shouting at us. we couldn’t believe it! never had this issue with a hotel before. the outcome is that we have now told it would be returned to my bank in 2-3 weeks which is a lot of money to be missing. we also got charged for the bottles of water left in our bathroom which had no sign to say they had a cost. I’ve also been sent invoices in spanish with no explanation of what they are since checking out.

1.0

Jan 2023

Although the hotel is beautiful, the booking experience was terrible

The room was nice and cozy and the spa facilities are great. The guest had a lovely dinner and a relaxing time at the hotel (the booking was a present).

I booked a night in Hotel Casa Santo Domingo as a present for someone else. I contacted them and requested to pay in advance, so the guest wouldn't need to pay on arrival. They sent me a visa link to complete the booking and make the payment, and I paid using my credit card. After a couple of days I noticed that they had charged me TWICE. I contacted them again and they explained to me that one time was just a hold to guarantee the booking and the other one was the actual payment. By the way, I never authorized them or Booking.com to pre-authorize the amount to guarantee the booking. They said they would release the hold on the credit card immediately and apologised for the inconvenience. To this day, more than two weeks later, the hold hasn't been released. And the problem doesn't end there.. when the guest arrived they also held on to a deposit from their credit card, for the same amount as they had already charged and held a deposit from me. So that's a TRIPLE CHARGE altogether, each of 300USD. That's outrageous! I'll never book with them ever again after this. We have collectively, me and the guest, been temporarily charged 900USD for a stay that was already, in my opinion, excessively priced at 300USD. Contacting them via email, WhatsApp or Booking.com is highly inefficient. They either ignore the messages or can't help because the person responding doesn't have full access to the booking details. I was advised that the only way to get the problems sorted was by calling, which for me is inconvenient since I live abroad. They are unorganised as well, you have to explain the same things over and over to different people. To me it seems that the staff is just following the managements directives, and is not given any autonomy to be able to offer real help and quality customer service. Shameful management and customer service in general from the booking side.

10.0

Jan 2023

Exceptional

This hotel is so beautiful! The rooms are amazing, definitely book a service at the spa as well. I always stay here when visiting Antigua

10.0

Oct 2022

loved this hotel and their amenities SO MUCH, that I’m coming back with a large group in just a couple months! this hote

everything! the room bed linens spa pool service restaurant museums hospitality location honestly one of the best hotel experiences we have ever had and we travel WEEKLY!

3.0

Aug 2022

excellent place. good location and work on customer services.

location and the beauty of the property

customer services, needed some training

10.0

Aug 2022

we had a wonderful time. thanks

it is a beautiful place; with lots of plants so peaceful and historic place. we love it

actually; it is nothing that we can complain about it

10.0

Aug 2022

Santo Domingo is just the best!

A second visit here; it’s just the best!

Only wish that there was more regulation as lots of people on the phone and even laptops (!) in the spa area.

8.0

Aug 2022

Very nice Great property & location.

Room was great. Location quite but within walking distance to the centre. Property was immaculately kept with a huge garden. Very clean. Lots of restaurants & bars around. Easy to get around. Pool was an asset.

Staff at front desk needs to be more pleasant. Definitely having English speaking willing to assist would be a great help

10.0

May 2022

Exceptional

Great place and we really enjoyed the hotel plus the museum and ruins on site.

8.0

May 2022

Great hotel with history, but needs some improvements.

The hotel itself. The ruins, artifacts, trees... harmonized into beautiful art with its long history, yet it was very comforting to sit and walk around. Swimming pool was nice with children(lukewarm water when it gets chilly). It has a nice view and surroundings(old trees, birds, old fountains and ruins). Nice to walk around the whole place including museums which is complimentary for hotel guests. Breakfast area was nice with good quality foods. Hope there are fresh salad or vegetables options added. Staffs were very attentive and kind. Maintenance staffs were really into their jobs which made the hotel maintain its history and beauty.

I knew some parts of the hotel was under renovation, but I did not expect to get a room(Junior Suite) with renovation ladder and sound right in front. It is not a standard room and it was very stressful to know i spent my money on that kind of room. Hotel changed the room later, but had to downgrade my room since they say there was no more Junior Suite option(money wasted). They did try, but I had to waste my time going back and forth(time wasted). Hotel should have informed me at the check in counter. It is a 5 star hotel and staffs shouls be more equipped with English capability. Not all visitors are from spanish speaking countries. And English... I am not asking for too much.

10.0

Apr 2022

Magical grounds, beautiful rooms, excellent service.

it’s so big and so beautiful.

I liked everything about it.

8.0

Apr 2022

The only thing missing was breakfast , unfortunately it was not being served during my stay !

it was super quiet away from the main town of Coban , very clean and good service . my daughter loved the paletas . I loved the atmosphere and the traditional decorations

9.0

Mar 2022

Superb

Unique Property. Updated Old Monastery. Great Brunch on Weekends, need to reserve.

The fact that they charge for a bottle of water they leave in the bathroom.

7.0

Mar 2022

always good to be there

beautiful setting

breakfast could be better for that price

FAQs

How much does this hotel cost compared to others in Antigua Guatemala?

The average price for a rental in Antigua Guatemala is £43 per night. This rental is £1 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Museo Spa Casa Santo Domingo. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Museo Spa Casa Santo Domingo. Enjoy the water!

Is Hotel Museo Spa Casa Santo Domingo pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hotel Museo Spa Casa Santo Domingo?

We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and fireplace.

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4.5

Excellent(684 Reviews)

Hotel Museo Spa Casa Santo Domingo

About this hotel

Amenities

Map of Antigua Guatemala

Nearby attractions

Hotel Museo Spa Casa Santo Domingo

Hotel in Antigua Guatemala

Reasons to book

About this hotel

Amenities

Map of Antigua Guatemala

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Antigua Guatemala?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Museo Spa Casa Santo Domingo pet friendly?

What amenities are available at Hotel Museo Spa Casa Santo Domingo?

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