Room a good size and good bathroom. Room was clean and AC worked

Overbooked. We told them we would arrive late but they had let our rooms go to others. They gave us rooms in another of their hotels which was a bit further out but still near the subway. Didn’t want all that trouble when we were tired after a long journey Only the manager speaks English so he said the staff hadn’t understood the notes on the system - but they were using translation on their phones and he should have told them! Reception area very dirty with cigarette buts and ash on the floor