Good breakfast friendly staff

The hotel is very convenient for Heathrow airport. It was also useful to be able to leave a bag in the luggage room from our previous stay at the start of our journey. The staff are always very friendly and helpful. This is always our first choice hotel whenever we are flying from Heathrow.

Close proximity to Heathrow Airport

N/A

Staff from arrival to leaving were helpful and friendly. View from airport side showing planes landing and departing was amazing. Noise levels from outside low thanks to glazing. Room spacious. Choice of somewhere to eat. The transfer from T3 to hotel and back is easy using Hoppa service every 30 minutes but at a cost of about £7 each way. Buses from main road outside are plentiful going into the airport central bus station.

Didn't get a grip on the air conditioning system but that may be due to not trying hard enough. Shower in bath was not used because of frustration of knowing what to do. Another problem of stranger appliances and getting older!

Great hotel, friendly and helpful staff and a brilliant shuttle service to the airport. A perfect place for a stop over before an early flight

Convenient to terminal 2. Spacious room and excellent breakfast. The bed was very comfortable. Nice staff.

The walls are rather thin.

Helpfulness of staff

No make up mirror in bathroom

Comfortable and partner loved views of runway ✈️😊

Close to airport.

Great location for access to LHR terminals 2 & 3 although I consider the hoppa bus between the hotel and airport expensive. Also walking distance (about 5minutes) from a lovely pub that always has great food at reasonable prices, fast service and welcoming staff.

The Renaissance has really gone downhill over the last 4 years. There were a lot of issues with the heating in rooms, old saggy mattresses and showers with broken temperature controls. Food and drink is overpriced, service exceptionally slow and staff rarely knew what they had available on the menu which just delayed things further. I know some of the others had dealings with a couple of very helpful staff members but the majority of staff seemed to find any requests (even just asking for bag check) an inconvenience. A lot of us also had issues with direct bookings made months ago being cancelled just weeks before our stay, unable to contact the hotel by phone and being completely ignored by the chain’s customer service when we tried to resolve the issues (conference organiser even reached out to their hotel contact and we heard NOTHING back from the hotel) Really disappointed with this stay from start to finish and will be staying elsewhere for the conference next year

It was the best location near London Heathrow Airport (by car, within 10min) ※ There would be the bus from the airport, but would be too tough to move with big luggage If no rent car here, it could be not easy to come easily. The hotel was safe & comfortable, I felt. There were lots of food in Breakfast, too : )

For room #600 ~ and #700 ~, they are located in one step up from reception floor, but there is NO elevator here. If there is some big luggate, we have to bring up the luggage by ourselves, through som stairs.

Location is good and food was great

I didn't like the shower, not proper equipped.

Rooms were ok, beds are comfy

Nothing

The runway view!

Absolutely nothing to dislike about this hotel

Amazing runway view

My wife is coeliac so must have gluten free food. The staff were very helpful and made sure that her requirements were met. Breakfast was superb.

Nothing, the stay was great.

The hotel was fine, rooms clean, Staff were friendly Dinner was Ok.

Clean comfortable room good breakfast

The cleaner banging and opening door at 7.30am

It's all about the location and convenience to the airport. Avgeeks would love the views of Heathrow's runways! The staff were very helpful; we wanted a taxi back to the airport - the staff invited us to sit in the lobby and they would book it for us, find us when it arrived and help us with our bags! For a very busy tourist hotel this is great service! (Hint: avoid the airport-hotel bus service provided by an outside operator, it's shambolic, crowded and a fight-for-survival. A taxi or Uber is the same cost or less for 2 people and they don't mind a short fare booking!)

The hotel bar was expensive for 'dinner' (sandwiches) and an automatic 'suggested' gratuity is added to the bill on top of VAT. Service industries need to know that this is an insulting policy which makes diners very uncomfortable. The suggestion "you can delete the gratuity" is just playing with words. We would have been happy to leave a tip - even more than suggested, but we are not going to be told (no matter how "gentle" the request). Tip-flation needs to be addressed.

Check is was a smooth process, proximity to Heathrow is great with frequent buses to every terminal. Fitness centre exceed my expectations for a hotel gym.

Rooms aren't very soundproof, could hear a lot of noise from the hallways during the night.Beds were a 7/10 on the comfort scale.

Runway view room excellent

No soap in the shower dispenser cleaner obviously not checked Food and drink very expensive for ordinary fare

The staff were amazingly friendly. The facilities were very clean, and the rooms were very comfortable.

None. I had a very pleasant stay. Will be back again next year!

Great location, really nice breakfast, very comfortable beds

Transport desk staff

proximity to Heathrow and Quality of rooms abs facilities

na

Check-in was super easy and Mark at the front desk was very friendly and helpful too! The room itself was extremely well-priced and beds were some of the most comfortable I’ve slept in at a hotel. Super close to the airport as well.

Good location. Good rooms and helpful staff

Initially thought I’d be able to walk from airport

Buffet

N/A

Convenience.Easy transport to airport terminals. 24 hr meal services.