Everything! Great hotel, excellent service, supper was very impressive..super comfy beds...location and stunning pools...

Sinks in bedrooms...too big ...and not cleaned thoroughly in the corners

I did not like location, breakfast was horrible, spa service mediocre, staff didn’t speak any English. It wasn’t worth of spending 2 days there. Hotel has no personality, typical low class all inclusive hotel

See above

AC in rooms could be better

hotel, facilities were modern

nothing

The swimming pool and thermal pool are very good, the dinner (buffet) are super.

The bed mattress is a bit too soft.

Loved the thermal water pumped into our bath at night, great dinner, friendly staff

Breakfast was average compared to the dinner

the location and it is the. eat hotel in Pamukkale

Good, comfortable,big rooms. Delicious dinner.

The room needs renovation, plumbing is not working everywhere. in the spa salon, the sauna and hammam often do not work. the breakfast is monotonous and the waiters do not fully serve the guests, after the early influx of guests, late visitors enter the uncleaned and not filled with food hall.

Excellent service all around. Easy parking. Easy check-in. No wait for rooms. They also brought us fruits/nuts for both rooms unasked as a gift...which was a nice gesture. Thank you! They also have a Thermal water tap in the bathtub which they turn on for 2 hours in the morning 10am-12pm and afternoon 2pm-4pm. So we checked in and took a bath right in the room in thermal water. Which was amazing to relax in. Not too far (3km) from Pammukale North Gate entrance and 10km from the main entrance. Then later at night some people in our group also enjoyed the thermal pool. The water is super hot so you have to get used to it, but the fact that we got it in the bathtub, allowed us to mix colder water to get the temperature just right so we could enjoy. Definitely 5-star experience.

thermal pool

some staff were not polite. some were good.

The hotel certainly has the wow factor, with the indoor pool and thermal pool outside.

Our air conditioning didn’t work very well, we arrived at 10pm as our flight was delayed and my husband went down to reception 5 times to try and get it sorted. We had workmen coming into our room with ladders 3 times and at 12.30 at night our room was still 29degrees and impossible to sleep in. The following day I spoke to the manager and said I wasn’t happy, it is meant to be a 5star hotel, so I would expect that the comfort of their customers would be high on their list. I said I didn’t think we should pay full price as be were still being disturbed at 1am and our room was unbearably hot. They said ‘sorry but there’s nothing we can do’ and really gave the impression that they couldn’t care less. Sadly we had already paid on arrival.

Breakfast was great. The pools were amazing

Dinner. It was very traditional buffet with average food. A quick walk to town and the food was authentic, and a quarter of the price.

Great Spa, good food and very nice service and great pricing.

lovely restaurant with lots of choice

indoor thermal pool not working throughout stay poor availability for massages no upgrade

The restaurant was amazing & so was the food. The spa was extremely relaxing and the thermal pool was a great experience. Extremely relaxing stay.

If the the area for the sun loungers around the pool was a bit bigger that would have been ideal, as the option for sunbathing was slightly limited.

very good and special hot spring pool and huge in door swimming pool, the best hotel in the area.

nice pools

tragic breakfast and the stuff not friendly enough

We loved the pools! Especially the thermal one!