Location and friendly helpful staff

Now quite dated ….Needs an upgrade in decor . Corridors, carpets and stairwells very tired indeed.

Convenient location. Good service at breakfast. Room had everything I needed and ironing facility was available.

No alternative tea option in the room. Would be great if there were other herbal tea options provided rather than just black tea. The same at breakfast - please provide a herbal tea option as well. Carpets in the room are a bit old and could do with a change.

Had a very nice meal in dining room , evening meal good location , bedrooms clean and spacious .

Had a problem with our room key , that didn’t work , but we were given a deduction in the price so at least it was rectified ,

調度品がイギリスっぽさを感じられてよかった。またロケーションは最高。

部屋のMake up Serviceの出来が毎日違う

Das Hotel ist gegenüber einem Park und dem Fluss Cam gelegen. Es hat einen Innenhof. Dadurch war es nachts ruhig. In 15 Minuten war man zu Fuß im Zentrum.

Unser Zimmer lag direkt unter dem Dach - die Toilettenspülung funktionierte nicht gut, so dass mehrmaliges Spülen mit schlechtem Ergebnis notwendig war. Das Schiebefenster hielt nicht gut, bei 30 Grad war es auch nachts ohne Klimaanlage sehr heiss. Der im gesamten Hotel mit Teppich ausgestattete Boden war nicht sauber, Krümel u.a. auch im Essbereich- die vom Personal auch vom Tisch auf den Boden gewischt wurden & dort liegen blieben.

The location is excellent with just a short walk to the city centre and there is parking

The hotel is tired and needs updating. It was extremely hot during our stay there is no air conditioning or fans in the rooms

The location was good. We were able to easily walk in to the centre and along the river. The view from the room was lovely, overlooking the park and the river

As other reviews have stated, the whole hotel is worn and in need of an upgrade, with the exception of the atrium on the ground floor, but I was quite shocked at the degree of wear and general grubbiness of seats, carpets, walls etc. The room was not clean, with the exception of the bedding. There were cobwebs on the ceiling and the room had a very unpleasant musty/drains smell, which was even worse in the bathroom. While I understood that there was no lift, I didn't expect to be on the third floor. Carrying luggage up and down a very narrow staircase, with stairs that were very worn and uneven, was dangerous. The parking charges were expensive and the information about it on their and your website is ambiguous at best. Check in was from 3pm and check out at 10.30am. It transpired that the £18 we paid for parking only covered us for that period, after which we had to pay and additional £2.50 an hour. This is not clear from the information provided. The majoritu of people arriving in the evening would be expecting to go out around Cambridge for the following day and would expect to be able to leave the car without additional charge. Also, your website states parking is £18 per day, theirs states £18 per night - both are ambiguous compared to the reality. There was no air conditioning in the reception area or the bedroom. Granted it was particularly warm during our stay, but I can't imagine that the airlessness we experienced would be acceptable in most of the Summer months Some of the staff were pleasant, but the Residential Manager, who I would describe as a smiling brick wall, was very unhelpful when I tried to complain to her about the room and parking. She showed zero empathy, was unapologetic and offered no solution to the problems raised.

Staff helpful and friendly.

Opening times of Bar. Cost of car park at £18 per night because we booked through Booking.com. No charge for booking direct. No advance warning of that.