The friendliness and helpfulness of staff

The noise in the corridor from other guests - didnt go on for too long

Waffle machine is something that always brings a smile eating breakfast here. Location is amazing, everything is around the corner, including water, park, bars and fairy terminal itself. There are other great perks as rooftop bar, ironing room, professional and kind staff, beautiful building itself, etc.

It just does not feel as a right value for money. We did indeed come during the very heat of the season, when Visby is overall crowded and overbooked, however, the building and facilities are really really outdated. It feels like rooms and furniture were styled in early '90 and not a thing was changed or updated since then, including room facilities, blankets, carpet stained from age and etc. It gave a vibe of a time travel but not in a good way. The rooms were indeed clean - just felt like way beyond their expiry time.

Comfortable room and hotel with great staff! Recommend!

Amazing location and breakfast was great. spa was lovely.

Rooms were dated and not particularly comfortable. Bathroom and shower was below par.

was there for two nights. first night was very uncomfortable and bad as I was given a very bad room considering the rate it was charged for. was shifted to a better room the second day after I protested . overall it was an okay experience .

Good location in the old town of Visby. The famous roof bar on the top floor of the hotel. Nice restaurants and wine bars are within close distance.

No air conditioning in all rooms.

Location

No elevator

Mattress not comfortable.

Breakfast was amazing! Staff super friendly and the spa was very cute. We rented bikes from the reception and the receptionist was very helpful in giving advice in what to do and where to go.

None of the shampoo, conditioner and such was in the room, you had to ask for them at the reception! There wasn’t an iron in the room, but an ironing room that we weren’t able to find although we received directions. We didn’t have a phone in the room, but often when calling the reception from our cell phones there would be no answer.

The reception staff were very helpful and the room a good size.

The rooms would benefit from some air-conditioning.

> friendly and knowledgeable staff at reception. they stored my special touring bicycle in a conference room so it was safe and not in the rain. thank you so much! > sauna and steam room > extensive breakfast options including gluten free and lactose free choices > large spacious room > 5 mins bike ride to ferry terminal > 5 -10 mins walk to Botanical gardens and great harbour sunsets

I had dinner in the restaurant twice and the vegetarian dishes were average