Location cleanliness

Nothing

Great location, walked out the door into shopping area with tourist areas a few minutes walk away. Parking at rear of property

Hotel needed a face-lift, rooms and decor a bit tired looking with an ancient rickety lift

The bathroom looked fairly new and the shower was excellent. The bed was comfortable and the room was quiet. A good amount of tea and coffee sachets were provided. Breakfast was very nice and the room it was held in was nicely decorated. The general feel of the hotel is nice, giving a sense of the building's history, reception is especially nice. The location is excellent, only a few minutes walk from the cathedral and castle.

The carpet looked a bit stained and grubby, same with the chair by the desk. The thin curtain behind the main set had a dark mark on it too. There was a hole in the tiles around the bath and the toilet was a pain to flush. The door to the room was a little stiff to open. The decor was very dated, felt like stepping into the 1950s. The vessel containing the tea and coffee needs to be cleaned, as does the bottom of the kettle and the draw it is kept in.

Location

Unfortunate that the pool was out of use Didn’t get informed beforehand

The location and staff and that there was a car park

The room looked a bit tired and the swimming pool was out of order

Comfy bed, space to move, and a cracking breakfast. Staff very helpful.

Just seems a little dated. Couldn't get in the car park.

Ideally situated. Lovely room, friendly staff and the food in the restaurant was lovely.

Old style gives the feel of the glamor of a bygone age. Stained glass, ornate details, and quirky twists and turns. I didn’t swim, but like that they also have an indoor pool. Good location right on the square.

Characterful and located in the centre of Carlisle’s historic old town. The swimming pool was an added bonus.

Hotel facilities friendly helpful smiling staff position of hotel spotless clean room really comfortable bed close to public transport train station etc excellent menu 👌 Thanks for making my stay a memorable one.

There's nothing not to dislike about the property

Great location for the graduation room could have been cleaner breakfast was fair staff friendly and really helpful

Our room could have been cleaner

Peace and quietness

N/A

Excellent breakfast, very pleasant staff

Location was in the city centre. And the breakfast was great. It is a building with history, with decorations bringing you back to the Victoria Era. Some facilities might not be that modern because of that but overall are all good.

The car park was right behind the hotel but takes 6 mins extra drive to finally find it. And they need to have staff open the gate for you every time you leave/return. But the staff was timely on that. If you travel by car, make sure to ask the staff to give you the address of the car park instead of navigating to the front door.

Location was perfect and on site parking a plus.

Just looking a little tired in places. Lift wasn’t working.

Nothing

Everything

The bed was so comfy and the staff helpful and friendly.

We did not like having to wait to get into our room we arrived from 2pm and still didn't get into our room until 3-45/4pm the bathroom was a bit of a squeeze to get through the door could have done being a bit bigger and the fact that we couldn't get full use of the TV as the remote control was not working so that was a let down the duvet had a small hole in it. The lift also was needing fix car park could be doing with an uplift to make it easier for access to it and could be a lot bigger.

Ideal located when we come to stay with the market. Beds very comfy. Lovely hotel

room

room

central location

decor dated bathrooms need updated

Great location and helpful staff. Lovely period building.

Room a bit dated, some noise from adjacent rooms

small thing, only noticed the following morning but only 1 bath and hand towel in room, which was a twin

The hotel is in a great location, right in the centre of town. We stayed there twice, breaking up our trips to Glasgow. One of the rooms we stayed in was a good size. King size bed and double sofa. Bathroom big and nice shower.

DO NOT STAY IN THE ANNEX. The second room we had was small and very tired looking. Carpet worn and stains on the bed comforter. Bathroom really small. while we were there the lift was broken and we had to carry our case up 4 flights of stairs to get to our room.

All round a lovely hotel cannot be faulted great staff very clean and central location 5 stars ✨️

Only let down was the paper thin walls you could here every conversation in adjoining rooms and I mean everything !!