Conforto

demora no cheki in

Estrutura do hotel é muito boa, quartos confortáveis.

Dificuldades no checkin. Na hora de pedir room service “não tinha os insumos” de vários pratos. Funcionários podiam ser mais colaborativos.

OTIMO

HORARIO DA PISCINA FECHA CEDO .

Funcionarios muito solícitos

Fila pra checkin com fila com 1 funcionario. Garagem paga a parte.

Quartos amplos e limpos.

Estacionamento pago. Acho absurdo! A assistência da empresa pelo Booking é pessima. Eles nao respondem.

Tudo

Na hora do café, a mulher veio ver se meu nome estava na lista e não estava por algum outro motivo e ela foi constrangedora, ficou um clima chato, pessoas olhando.

Vista do terraço, bom café da manhã, almoço sortido

Falta de informações sobre o funcionamento do quarto, horários para almoço e café da manhã, academia e piscina . Falta de informações sobre os pontos de atração da vizinhança, os bons restaurantes e cafés

Don’t agree with the extra charge for visits. My colleague came to stay just for a few hrs with me and I had to pay 80 reais for that? Don’t understand why if no one used anything from the hotel and neither stayed overnight. I find it absurd as I’m paying for a room for 2 people and I’m the only guest staying in the room overnight. Plus we consumed together stuff from the frigobar, it’s always a win for the hotel. No need for 80 reais to be charged. What does it gong to change ? Really, found it really uncomfortable, not the price, but the charge…why?

View

Nothing

I love the cleaning.

I have no comments.

The person who checked us in was really nice and so was the person who I got an adapter from in the middle of the night.

Bathrooms were clean but there were issues with the various corners of the bathroom and the room that seemed to coming apart. Did not expect this from a well rated hotel on Booking.com. Maybe it was the room we got, anyway we were too tired to discuss this with them. The rest of the staff is questionable especially after you land after an 11 hour flight and have breakfast the next day.

Cleaness room ever, pretty cool.

Not much options to do tourism near to the hotel.

Room was very nice, comfortable and clean, the maids cleaned the room everyday and were very helpful. Staff were fantastic and very hospitable. Rooftop pool is very nice and Andre constantly was cleaning and keeping up maintenance in every area. All staff very friendly and nice and eager to sort anything out for you. Got a late checkout for a great rate which was very appreciated.

Wifi wasn’t great but staff did everything to resolve this. Great stay for a couple of nights, area not the best but Uber is easily ordered and cheap to anywhere you need to go so no problems with this.

Breakfast was so great, buffet! Room was spacious and comfortable. Pool was rooftop with amazing views.

Unclean sheets in the bed. Bed bugs and blood on sheets. When requested a refund or part exchange only offered an apology. I would on having read my review like to be given a refund on my stay.

It is a wonderful location and a polite team, but I’m disappointed. It was missing floor towels, the bath was dirty, the faucet water was dirty, and the breakfast was terrible.

The front desk staff tries their best to be friendly but this has nothing to do with being efficient.

The hotel seems to be abandoned throughout the years. I asked for an early check but it couldn't be given for free, however, when I arrived at the room after 3pm (check in time at 2pm) someone from Housekeeping was still preparing it (not wearing shoes) and I had to wait. Room was dirty with floor, furniture and bed sheet full of dust, looked like it was closed for months without a proper cleaning. Total lack of supervision. Even after reporting it, the room was not cleaned properly. Mattresses are old and not comfortable. Towels smell bad of the washing products. In another room my sister asked for someone to check the phone that was not working and a tv remote control, but both requests were not attended. A room service was ordered and beyond the long delivery time, the order was taken wrong. Location is quite desert and it's a challenge to get a taxi or Uber in the area.