Great location to visit the area and Cirencester was a lovely place to explore

All good 😎

beautifully positioned and great facilities

nothing

Great location, beautiful views, very resourceful apartment and spacious. Has everything you need. Breakfast at a discounted price.

Was told that the apartment does not get a daily clean. That’s was surprising for the rate paid for two nights.

Spacious, clean and first class.

Nothing

Nice Selection

We got upgrade to a family room from a studio apartment. The beds were so comfortable, beautiful views from the bedroom. The food was delicious from the Brasserie restaurant. And most of all, every single member of staff we spoke to from reception desk to restaurant staff were so friendly and accommodating and went out of their way for us

Quiet and local to Cirencester

The apartment was cold. Radiators were not on. Had to leave and hunker down in a pub to stay warm

Breakfast offering was good. Surroundings and location excellent.

The room needs an update as lots of things were old and broken. There should be an option to specify if the room faces the lake or not. When I booked, there was no mention but I assumed it faced the lake due to the pictures I was shown. It did not and there was no option to change that.

The shower was fitted above the bath and there was no flexible hose. This meant that you could wash your hair easily but not your body.

The property exceeded our expectations! it was more than enough space for all of us and very well maintained.

Our apartment was on the ground floor therefore we could hear footsteps from above across the wooden floors

Clean, contemporary, great location.

A prime location in the Cotswolds set on a lake with superb views. Main hotel building well presented and room was comfortable. Lots of parking also available and walking routes with a detailed map provided as well

Whilst the main hotel was well presented the block we were in felt like a retirement home and had a strange smell in the hallways. Breakfast and Dinner were both average at most despite the stunning lake views from the restaurant. Two major issues.... first on both days at 5pm the fire alarm went off! this was a high pitched noise and went off for over ten minutes. On the second day we didn't bother leaving our room and no one knocked on our door to check on us. Also no mention of a fire drill or apology for the alarm....two days running was unacceptable. Secondly as it was our 25th Wedding Anniversary I arrange a flower delivery with concierge the week prior to our stay. When the flowers turned up there was no effort to deliver them to our room or at least contact us, and when I asked for them at reception they couldn't find the package. Other hotels would've made more of an effort to go the extra mile and make it memorable.

Reception staff very friendly and helpful.

Two of three lights in the bathroom were not working. Also there was a loud noise coming from the inside the air vent in the bathroom occurring throughout the day and night. Sounded like something being refilled. Very annoying.

we were placed in a disabled apartment which was very spacious and well maintained with two TV’s a large bed and a balcony

nothing at all

Room was spacious, comfortable and clean. All staff went out of their to be helpful. Brasserie food.. fabulous. The best thing Ed the relaxing atmosphere and amazing view from our room.Moth

Nothing

The apartment exceeded our expectations. And the swans on the lake outside looked beautiful.

The space, the balcony, the location and setting

The sofa was a bit stained in the room. The fact that we had kids of 9 and 16 and we couldn’t use the pool without booking treatments! We payed £512 for 2 nights this should be standard considering we were only using the hotel as a base to sleep and eat at the end of the day.

Everything’s it’s just perfect

Location, staff , food

The location was superb. The spa treatment was amazing and a lovely treat, the gym was well equipped and very clean. We booked all treatments and gym sessions in advance so no disappointment on availability. Only grumble was we requested a lake view and didn’t get one, however staff were really apologetic and did try to swap things around but couldn’t. Lots of wasps on balcony when we tried to eat al fresco which drove me around the bend. Apart from that the apartment and location was great. I would recommend for couples and anyone wishing to take their dogs. Great for long walks by the lakes, and day trips to beautiful surrounding areas!

The room was good and the location was excellant.

We were informed on arrival we could not use the pool as this was for SPA guests only. This is not recorded on your website and was not explained to us before purchase. I was shocked at the fact there was an additional charge for basic room service like change of towels and bedding - this is nothing short of being outrageous and again this should be mentioned pre-booking. We brought our dog with us and dined in the Boathouse Restaurant on our first night. We were ushered into a booth hid at the back instead of having access to the view of the lake as were other guests. This was disrespectful especially as we paid the same for our menu as everyone else, but were not afforded the same experience. As such we never used any of the De Vere facilities for the remainder of our stay. As a result of this we will never return to a De Vere owned hotel and if asked to comment on what we thought to prospective customers will give an honest opinion.

Location was great and apartment was lovely and spacious.

Shame we couldn’t book a slot to use the pool. Bit restricting that you can only book a slot if you book a a spa treatment.

The Apartment was quite spacious and the settees were comfortable. All very clean and tidy and with fridge and dishwasher. Bed was comfortable and bedroom spacious. Nice garden furniture on decking. Breakfast was good but very busy. They struggle a bit near full occupancy.

. The TV in the lounge needed a retune but that seemed programed out. Bedroom one was fine though.. Breakfast times were on the hour and with the que you would struggle to keep to the time. Due to cueing we missed out on one cooked breakfast and could do with more clearing staff. All very minor niggles

The scenery and cleanliness