The location was great for exploring Palermo. The staff were very friendly and accommodating and helpful

Nothing

The hotel is in a quiet, peaceful area. The building is beautiful, I liked the paintings and the furniture. The rooms were clean and tidy, all the staff were very nice.

The bed could be a little more comfortable and the pillows could be changed to softer.

Firstly on arrival the receptionist was telling me the breakfast schedule after directing me to my room, he also told us where breakfast was held, and I asked about Television and he showed me a remote and told me how to use it and told me which well known channels they had and he did say they only had subtitles in italian language. I accidently damaged a balcony handle in our room by using the handle wrongly in an attempt to lock the door. Mortified I went down in the elevator to groundflloor reception member who said he would pass this to his colleague by the time I had re-entered our room the colleague was knocking on my door with TOOLBOX and replacement locks and handles it was then CHANGED IMMEDIATELY !!! and with a smile I also asked to be moved to a room further across hall from elevator as WIFI would cut out depending where I stood. Once I moved to the other room I had WIFI signal continuously. Very quiet hotel, shame as its a lovely building and the three receptionists are staff are really approachable and the cleaning team and chef are all friendly. The hospitality team deserve to be paid a much much higher rate per hour.

Really nice hotel, nice stuff, nice location, nice atmosphere. The breakfast was also very good.

good location.

terrible rooms. dirty and bad smell on the humidity and mold.

Good location and very nice interior, just like a palace.

When the room window was closed you could feel an unfresh/stale smell. The stuff serving the breakfast wasn’t very nice.

Lavandino, seduta water e scopino water IMPRESENTABILI

the location was really great and the staff very nice

there was a smell in the rooms, at least mine, and not very clean

Very comfortable bed and helpful reception

Convenient location close to the old city and transport routes. Love the terrace overlooking the square- great for the included breakfast.

Good breakfast spread, including great barista made coffee, but no toast!

Encient interier, celling paintings, walls and funiture is fabulous. Personnel helpful and welcome.

Couple of chairs and small table on the balcony were missing. Breakfast was poor,

Nice interior, kind staff

AC wasn't too effective

I loved the room, the hotel looks like a palace.

The room was small but clean and had air conditioning. The location was great.

close to city centre

nothing

A great budget hotel in the heart of the city, Hotel Joli punches well above it's weight. The room was clean the bed was comfortable and the staff were great. We were woken each morning with the delicious smells of baking which drifted up through building from the kitchens. The breakfast was typically Italian with a great range of cakes pastries and sweet treats(there were healthy options as well but try the lemon cake....delicious! I would describe Hotel Joli as a bit of a 'find' great value great location, welcoming staff and a great breakfast (did I mention the lemon cake??)

old world hotel but very clean

no tea and coffee in room and water