very comfortable

nothing

Well furnished and equipped. Great selection of tea, coffee and snacks. Very comfortable and welcoming room, which was very well decorated. Clean and roomy bathroom with good supply of toiletries. Staff are so welcoming and friendly. Really well located to Richmond Riverside and to Richmond Park.

We weren't able to regulate the A/C, so meant that it was either on, and cold, or off, and warm.

location was superb, staff very friendly

nothing

Before we arrived I’d read some varied reviews so was unsure of what to expect. It was busy when we arrived, several people checking in. The member of staff was really helpful and thanked us for waiting. The room was big, clean and airy and had a nice decor. The bed was really comfortable with good linen; I slept like a log. There was air conditioning but also windows that you could open. The bathroom was a good size we a range of Bramley toiletries. I felt really comfortable in the room. We did eat a late lunch at the hotel. It was cooked well and the staff were very attentive. The food was pricey; I had fish and chips which was well cooked with good ingredients but I think it was over £20. My husband had a plant burger which he said he enjoyed. We had a bottle of Prosecco and a G&T, the overall price was £92. I would definitely stay here again. The pub was busy and the clientele very friendly. We were on the second floor so I’m not sure how noisy it would be on the first floor or other rooms but our room was very quiet.

Food was lovely but expensive.

Great location- Just a few minutes walk from the train station and near shops/ restaurants. Friendly staff, lovely room, great bar and food

N/A

location and style

The staff were very good, it was a good stay, I would definitely stay again.

The breakfast was a little slow issues in the kitchen, out of the hotels control, staff were very good and looked after us.

Wonderful staff

The empty tampax holder in the bedside cabinet

great location

the stairs to carry your cases up

good location

The property could not find our booking on their system - although they could find it on Booking.com. They left us waiting 25 mins for them to sort it out (and find us somewhere else) - when in fact they were trying to call and complain to Booking.com and then just told us we should find somewhere else to stay!! We were in Richmond for a 100km ultra walk following day and ended up at a hotel £100 more expensive a taxi ride away. Shocking!!

One of the best Inns I've stayed in all over the UK, would love to return!

In a nutshell - the service! As the hotel was pretty empty I was offered a superior room to the room I had booked with out asking and at no extra charge. Staff couldn’t have been more helpful.

The room itself was good.

Disappointed as Tv didnt work,heating didn’t work, toilet was blocked and no milk for coffee was provided

Everything 🤩

Nothing! 😃

Breakfast and room were very comfy. Staff were all very nice and accommodating.

Nothing, I would stay again.