Staff and breakfast

Fitness room

Friendly staff, Nice rooms, great breakfast, super restaurant and Nice pool and sauna facilities.

The hotel is in a nice historic location. The personnel is offering exceptional hospitality both in the restaurant and in the hotel. First we got a room where the window didn't close properly (otherwise the room was absolutely lovely), so we talked to the lady at the reception who immediately offered us another room (actually it was an upgrade). Also, we enjoyed the spa facilities: the sauna area and the pool were very clean and comfortable. The food and drinks in the restaurant are of the highest quality. No doubt this hotel was the best choice in Friedrichstadt.

Nothing.

Location

I liked the location - right on the canal, the restaurant and the staff. I liked the parking space as well - right in the backyard. The breakfast was delicious - a good selection of quality products and the staff in the restaurant was really nice. I loved the fact that I could bring my dog. There was also a very nice welcome gift and preparation for the dog.

I didn`t know that the restaurant would have been overbooked and that there were not that many options at 8.30 in the town - I feel like the hotel could have informed us. I also was not aware that for the parking there would have been an additional fee (I might have overseen it while booking, not a big problem but I was surprised). In the room I feel like there should be a proper door, the glass sliding door it does not give enough privacy. Last cleaning of the room was badly done - only change of towels and nothing else (I was quite disappointed)

Lovely hotel, very friendly and serviceminded staff.

Overall a great stay, most staff were very friendly. Extra effort was given to decorate the room in a lovely way for my parents' wedding day, very much appreciated! The room was very nice and clean. Breakfast was good too. Restricted service under COVID situation is fully understood. Would definitely book again.

There was always an issue with hot water in the afternoon which was neither explained nor solved but ok, it can happen. Some staff were not very friendly and helpful (e.g.it was forgotten to refill the coffee pads and when it was mentioned later no apology but actually a somewhat rude answer that it is the customer's job to call the reception and ask for refill - while it should be a normal housekeeping job in first place). Understood that everything is a bit different under COVID.

Big nice beds. Almost too big for the medium sized room! All spotlessly clean.

Nothing not to like. Can't blame hotel for the weather. And for the German habit of "Montag ist Ruhetag" meaning that about everything is closed. Yes, the restaurant in Aquarium seems very expensive. So did not use it. I am not keen on stairs. No elevator.

Great location on the edge of one of the canals. The room was very comfortable, and the breakfast was excellent. The pool and sauna were also very good. Even though this was with all the COVID-19 problems!

Fridge not COLD!

Everything