Superb building, full of character and an excellently appointed hotel. Hotel staff were so personable and attentive, they’re a credit to the hotel

Nothing

Staff very friendly and helpful. Fairly central location and good sized room. Food was good:-)

Bedroom appeared to be above kitchen or bar area, often music could be heard (faintly) from early in morning until late at night.

Great city centre location which offers car parking. We were upgraded to a higher quality room on arrival and the staff were unvaryingly polite and cheerful. The restaurant food was good with an OK selection of wines served by a knowledgeable staff. Premises were clean and comfortable.

No bitter or draft beer available.

Lovely warm rooms and a good size. Mega comfy beds. Very helpful staff. I wanted to take a meal from the restaurant to the hospital where my daughter was recovering from an operation and this was done with consummate ease by the team.

Absolutely nothing.

Great location and lovely staff. Gorgeous bathroom.

The room was overall nice

Mold on the walls, payments needed a restore, someone came in to ‘remaking’ the room but nothing was changed. Wet towels still sitting in the chair, no sugar was added for the coffee, the bed was made but it was very poorly done seen the price we paid for the room. We owns two restaurants in London and we offer such a different type of costumer service. The staff couldn’t care less about us. Not a good morning, not a good night or a check on how our staying was going. We were slightly disappointed about the whole thing. Wouldn’t recommend. For the same amount of money you can get much much better as we usually stay in 4/5 starts hotels only.

Free upgrade to junior suite

Nothing

excellent location, beautiful hotel, lovely room, first class breakfast.

kept awake first night by what sounded like moving furniture/room preparation on the floor above. Not acceptable at these kind of prices

Lovely shower in bathroom

Noisy outside and In corridor outside room in the night (same person making a noise for quite a long time)

A lovely unique building with charm and comfort

Now that the bathrooms have the toiletries attached to wall, it makes having a bath tricky. I understand the reason behind it, but could not wash hair easily.

Lovely hotel in central location The restaurant staff (particularly the French waiter) were incredibly helpful with dietary requests

Rooms are lovely but a little dark

it’s central location

Size of the room, the luxury feel the quietness when inside the room, the bed, the bathroom.