Location.

The room looks clean but the duvet was not. I am not sure now if they are changing the sheets for every guest. The duvet smellsof men’s perfume. My mom and I were so tired as we arrived in the hotel late so we did not bother to call and complain. We were really uncomfortable because of the duvet smell because it meant someone before us had used it. So I thought maybe even the bed sheets and pillowcases were not cleaned.

Nothing at all

It’s not worth the money

Very bad , not clean, they didn’t check in

Extremely bad service, room was not clean, we came 1 hour after check out time at 4 pm but room not ready, you have to PAY for towels and toothbrush

Staff was amazing specially Mr Carlos

لا وكل شي سيئ جداً

الموظفين ونظافة الغرفه والمكان كله

It was close to the airport.

I arrived the hotel by 18:00 hrs, three hours after the check in time and the room was not ready even by then. The upgraded room was not given. There was construction work goin on at the reception area and the place was all very dusty. No towels were present in shower room and were provided after couple of hours.

لاشيء

خدمه سيءه

The location is great , peaceful area , 20mn from the airport and 1hour ( by metro) to down town Nice promenade along the canal 2min away ! The hotel has 1 restaurant and you can also have meals in the 2 restaurants of the "grand Kingsgate hotel" located just behind ! The staff of this hotels chain are all very helpful

No wardrobe in the room but it was fine for me

Nice Place and quit area

NA

Location and the staff and also the room are great

They changed things like complementary water are just upon check in and not renewed

Location and free parking

They take 100 dirhams as collateral for the snacks in the room. They never gave back this deposit.

The staff was very friendly.

I think somebody smoke a cigaret

لم يعجبني شىء الغرفه 2.5 * 3.0 متر صغيرة جدا جدا الطاقم بطيئ جدا

كل شيء سيء و سعر الغرفه عالي جدا بالنسبه للغرفه الصور تختلف عن الواقع

تعاون الموظفين وهدوء الفندق ونظافته

موقع الفندق والموقف .. تجعلك تتوه قليلاً ، لكن من تعرف المكان ,, لن تضيع مرة اخرى

قريب جدا من المطار يوجد جنبه قهوه و صالون وفندق فرزاتشي

رائحة المكان ليست جيده،فقط يوجد مطعم هندي

clean, great staff, easy check in

1-gym is in another hotel and very decent. 2- deposit 300 dhs 3-parking very limited and very congested

location

service

Nice location, nice staff, very helping..

The property doesnt have closet in its rooms, which makes it hard for me when i have lots of closes with me all the time..

The Location it was next to the train station.

The staff at the reception need to learn how to be polite to the guests that are staying at the hotel. There were several incidents were I felt very uncomfortable. I had ask for my room to be cleaned several times although this was included in the package deal.

THE BREAKFAST WAS EXCELLENT THE STAFF WERE VERY HELPFULL AND CARING

THE WATER TAP IN THE SINK

لاشيء اعجبني

اسوء فندق للاقامة في دبي .. معاملة المدير والموظفين جدا سيئة .. لايستحق ان تقيم فيه ولو بالمجان .. لا عوازل .. الماء بارد .. ازعاج في الممرات .. الغرف صغيره جدا .. السرير صغير وغير مريح .. ادوات التنشيف غير نظيفة .. التلفاز لايعمل .. استشوار الشعر سيء .. الباركنات صغيره جدا .. لايوجد خدمة حمل الحقائب او اي خدمة للمساعدة .. تسجيل دخول يتطلب نص ساعه .. الموظفين يحتاجون الى دورات كيفية التعامل مع النزلاء ..

Clean and tidy

I booked a twin room and when we arrived it was a double and no other twins available - they put a single bed in the room after a few hours but the room then was too full no room to move

Nothings was exited

التاخير في دخولك للفندق ويطالبك بدفع تأمين قبل استلام الغرفة مفترض يتم ذكر هذا في الحجز والمواقف قليله بالنسبة لعدد الغرف فالفندق وباب دورة المياه لا يغلق بالكامل

Nothing unfortunately bad service they give only water in check in other day they don’t serve and it’s not mentioned in booking the toilet the water so slow the staff they raise there voice when they speak bad experiences not worth the price of the hotel

Everything the staff and the service the price so high for the bad quality of room

On m'avait donné une chambre (204) à l'étage fumeur. J'ai demandé de changer. Ma demande a été exécutée le lendemain avec gentillesse.

Le hall de la réception est petit et triste, mais il y a l'autre Kingsgate waterfront pour offrir un confort. Le petit-déjeuner est très pauvre. Il faut sortir de l'hôtel pour aller prendre le petit-déjeuner à l'hôtel voisin. La chambre est petite, mais intimiste.

Very unfriendly staff and waited very long for the room to be ready despite that it was supposed to be ready 12 hrs before my arrival

Staff (receptionist) is not at all caring about customer satisfaction.

Don’t like

We had to go for breakfast, gym and swimming pool for another hotel which was very uncomfortable and acceptable. Staff was very rude, security is not professional because blamed us for towel missing which was very little thing and checked our all luggage which was not acceptable and didn’t find from us.

موظف الاستقبال تعامله ليس جيد قمت بالحجز بالبوكينق وتم تأكيد الحجز لمدة يومين وعند وصولي اخبرني الموظف بعدم توفر غرفه واخبرني ان اتواصل مع بوكينق وانا متأكد بإنه قام بتأجير الغرفه لشخص اخر مع الاسف وقمت برفع شكوى لدى بوكينق

لايوجد مصداقيه واتمنا من كل شخص يدفع في محل الاقامه لاتستعجل وتدفع مقدم وتتوهق معهم

Clean and organized

Below average clerk knowledge