L’emplacement, la décoration, la qualité de la literie, la gentillesse du personnel. Un remerciement tout particulier pour Mokhtar à la piscine vers le restaurant KM17, à Mohamed et Azzedine au restaurant KM 17. On a particulièrement apprécié la gentillesse, le pragmatisme, le professionnalisme d’Hicham à la réception. Enfin, nos repas au restaurant Citron Brulé n’auraient pas été les mêmes sans Youssef, son professionnalisme, sa gentillesse et sa discrétion. Et un remerciement tout particulier à Sana qui s’est occupée chaque jour de notre chambre.

Personnel non compétent…des responsables complètement en dehors de leur rôle… cuisine médiocre à part le petit déjeuner.

Un hotel idylique idéalement situé, quasiment sur la plage. 2 supers bons restaurants. Un personnel au petit soin et une hospitalité irréprochable. Notre chambre (la suite vue sur mer) était juste incroyable, se réveiller avec une telle vue, cela n'a pas de prix !

Il manquait clairement des activités, pas de cours de yoga ou pilates (inlcus) ni aucune activité pour les enfants, juste un lieu où il y avait quelques jeux (vieillissants et usés) mais rien de très incroyable pour un hôtel de ce standing . Je trouve que ce type de service devrait être présent même si l'affluence est moindre je trouve que cela fait partie des services attendus pour le prix payé.

Good locatio

Room needs refurbushment, there were cocroaches in the room

Beautiful hotel with the swimming pool, close to the beach, exceptional service (especially in the restaurants)

quite isolated, almost no other restaurants/shops in the walking distance the closest village Taghazout was around 40 minutes walk and was quite typical North-african village

Nous avons eu le bonheur d'une chambre grande, propre, agréable, avec vue sur la mer (exceptionnel au lever !!). Le petit déjeuner était parfait : très diversifié, avec des spécialités locales délicieuses, mais aussi la possibilité d'un petit déjeuner anglais ou français. Les restaurants de l'hôtel sont très bons, un peu chers pour le Maroc. Le personnel a été exceptionnel : toujours à l'écoute, avec des réponses adaptées & rapides, des décisions quand il fallait en prendre, un vrai 5 étoiles au niveau service. Piscine propre, bien dimensionnée, magnifique. Au total, séjour parfait.

le court de padel en construction va être en plein soleil... Impossible de trouver autre chose à reprocher.

Nice hotel, great location friendly and helpful staff i didn't get the room I booked for in the beging as they gave me one facing the wall, but they changed it for me in the end

Food🙄 OMG horrible. We've tried all the restaurants and room service, and it was a disaster There are so many competent chefs in Morocco, so choose a good one for the image of your hotel and the image of the moroccan gastronomy and for the comfort of your guest

Picine

The view

Great beach resort with extremely helpful & attentive staff & a superb natural setup at Taghazout beach. Special mention for our housekeeper Mbarka, Mohamed at Citron Brûlé & the kids club staff.

Very good breakfast with a lot of variety! The nicest person was from the section of fruit!

Aspects to improve: the restauration staff attention and service.

The facilities

The reception manger wasn’t very helpful with the check in process and the cleaning staff they don’t reply. The room hasn’t been cleaned for the whole stay. However the restaurant is pretty good and swimming pool facility is also good.

World class, beautiful beach. Amazing staff (that is Hyatt)

Only issue was lack of espresso in the room. Pod machine was expected.

Breakfast, Cleanliness staff!

They are still doing construction so a bit noisy and not completely private on terrace

Breakfast was perfect; great selection. Dinner was fine as well. King suite was very spacious; lovely terrace and marvellous ocean view. Very friendly chambermaids. Flexible regarding late check-out. Airport transfer was arranged as well.

Front desk staff is neither well trained nor fully able to communicate in English in an appropriate way. Problems at check-out; two invoices with differing total sums; half-board supplement that was not explained at arrival. 30-minute discussion with management. Such a farewell leaves an unpleasant memory.

everything about the property was amazing the views, staff very attentive, easy checking, food quality and variety.

Nothing

The breakfast and dinner was nice. The proximity to the beach - very close. The suite we stayed in was large, nice and comfortable.

The staff is a bit lazy. Had to ask a number of times for the towel at the pool. There were a number of staff at the breakfast and dinner but made no attempts to ask how we were or if we needed anything. Also no smiles!

We enjoyed our stay at the hotel! The room, the views, the pool and play area were all great. Great variety of food for breakfast and dinner. There are also two other restaurants at the hotel but the main one for breakfast had a wide variety of options. I also enjoyed the activities by the animation team! Got to dance and work out whilst I was there and it was a really great addition to the overall experience. Thanks to the RA (animation) team!

Prior to our arrival, we asked for a list of activities we could do in the city or in agadir and we were told to wait till we see the concierge. It would have been great if the hotel had shared something like other hotels do. When we eventually arrived at the hotel, the concierge was unfortunately unavailable.