reception very helpful, Hotel modern & in good location

Price & but very surprised to find 2 sets of era plugs in room as hotel right next to high level tram / subway why would hotel not install correct noise dampening windows over suppling earplugs very diposisnetd & not good sleep

Nothing

Although breakfast was included in the original booking, they charged us on the day again and I am still trying to sort this out! Still now they are taking money from my account although I have paid in full for the original amount! and it is almost impossible to speak to any of them or to have the Hemorrhaging of money!

Nice location, very close to Brickell City Center and many restaurants in the zone. Nice staff that helped me with my Amazon packages.

The Air conditioner was noisy and despite I turn it off it came back every time

Dentro das expectativas

Não lembro

Hotel smelled very nice and bedding was clean.

That pool was only allowed to be used for 15 minutes. And I did not like $25 daily fee. I did not know what to use my $25 credit for and ended up losing it. Also did not like that heat would turn off at night and we woke up every morning in a cold room.

Location nice pool we did not take advantage of modern design

Valley parking kind of complicated additional charge and only parking option. Believe was 75 dollars a night.

Excelente ubicación. Queda a unos minutos del Brickell Shopping Center y a 4 estaciones del metro mover de Bayside Marketplace. La habitación fue muy cómoda y espaciosa.

Great location. Very clean and comfortable.

One of our rooms wasn’t ready by check in time. Called front desk and staff was not apologetic, almost annoyed that I kept asking about our room being ready. My husband finally went to the desk and was told our room has been ready. No one let us know. This was almost an hour after check in time. Poor customer service, as they acted like they did nothing wrong. Other than that incident, our overall stay was great. We were unaware also that there is a nightclub on the rooftop, so we’re surprised with a line outside the hotel when we returned from a baseball game at night. It did not effect us though.